© 2020

Information Systems Outsourcing

The Era of Digital Transformation

  • Rudy Hirschheim
  • Armin Heinzl
  • Jens Dibbern

Part of the Progress in IS book series (PROIS)

Table of contents

  1. Front Matter
    Pages i-ix
  2. Emergent Sourcing Challenges

    1. Front Matter
      Pages 21-21
    2. Benoit A. Aubert, Suzanne Rivard
      Pages 43-59
    3. Sirkka L. Jarvenpaa, M. Lynne Markus
      Pages 61-79
  3. Mastering Innovation Through Outsourcing

    1. Front Matter
      Pages 81-81
    2. Thomas Hurni, Jens Dibbern, Thomas L. Huber
      Pages 101-143
  4. Leveraging the Value of Offshoring

  5. Adopting and Innovating Cloud Services

    1. Front Matter
      Pages 233-233
    2. Philipp Hoffmann, Kai Spohrer, Armin Heinzl
      Pages 257-274
  6. Balancing Risks and Opportunities in Cloud-Based Outsourcing

    1. Front Matter
      Pages 275-275
    2. Daniel Gozman, Tim Machaiah, Leslie Willcocks
      Pages 335-358

About this book


This book highlights research that contributes to a better understanding of emerging challenges in information systems (IS) outsourcing. Important topics covered include: how to digitally innovate through IS outsourcing; how to govern outsourced digitalization projects; how to cope with complex multi-vendor and micro-services arrangements; how to manage data sourcing and data partnerships, including issues of cybersecurity; and how to cope with the increasing demands of internationalization and new sourcing models, such as crowdsourcing, cloud sourcing and robotic process automation. These issues are approached from the client’s perspective, vendor’s perspective, or both. Given its scope, the book will be of interest to all researchers and students in the fields of Information Systems, Management, and Organization, as well as corporate executives and professionals seeking a more profound analysis of the underlying factors and mechanisms of outsourcing.


Information Systems Information Technology Outsourcing Offshoring Crowdsourcing Cloudsourcing Governance Service Provider Service Level Agreement Business Process Outsourcing Digital transformation Digital innovation Cybersecurity Cloud Computing Software as a Service Outsourcing to robots Robotic Process Automation

Editors and affiliations

  • Rudy Hirschheim
    • 1
  • Armin Heinzl
    • 2
  • Jens Dibbern
    • 3
  1. 1.Ourso College of BusinessLouisiana State UniversityBaton RougeUSA
  2. 2.School of BusinessUniversity MannheimMannheimGermany
  3. 3.Institute for Information SystemsUniversity of BernBernSwitzerland

About the editors

Rudy Hirschheim is the Ourso Family Distinguished Professor of Information Systems in the E.J. Ourso College of Business, Louisiana State University. He has previously been on the faculties of University of Houston, Templeton College –Oxford, and London School of Economics. He has held visiting appointments at Monash University (Australia), University of New South Wales (Australia), University of Bayreuth (Germany), University of Jyvaskyla (Finland), University of Warwick (UK) and University of Paris-Dauphine (France). He is on the editorial boards of the journals: Journal of the Association for Information Systems; Information and Organization; Information Systems Journal; Journal of Strategic Information Systems; Journal of MIS; and Journal of Information Technology. He has been awarded honorary doctorates from the University of Oulu (Finland) and the University of Bern (Switzerland). He was made “Fellow” of the Association for Information Systems and then more recently given the LEO Award for lifetime achievement.

Armin Heinzl is a Professor and Chair of Business Administration and Information Systems at the University of Mannheim, Germany. He has previously been on the faculty of the University of Bayreuth and has held visiting positions at Harvard, Berkeley, Irvine, ESSEC, LSE and USI Lugano. His research and teaching interests are digital innovation, platform ecosystems, cloud computing, systems development and Healthcare IT. His papers have appeared in MIS Quarterly, Journal of the Association of Information Systems, Evolutionary Computation, Business & Information Systems Engineering, and others. He served as vice editor-in-chief and department editor for Business & Information Systems Engineering (BISE). Furthermore, he acted as a department editor at Journal of Business Economics (JBE).

Jens Dibbern is Professor of Information Systems in the Department of Business Administration, University of Bern, Switzerland. His research focuses on IT sourcing, platform ecosystems, system implementation and use, and distributed collaboration. His publications appeared in Information Systems Research (ISR), Management Information Systems Quarterly (MISQ), Journal of Management Information Systems (JMIS), Journal of the Association of Information Systems (JAIS), and others. He has served on the editorial boards of various journal, such as  MISQ, JAIS, and MISQ Executive and is currently department editor of Business & Information Systems Engineering (BISE).

Bibliographic information