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  • Conference proceedings
  • © 2020

Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

Part of the book series: Lecture Notes in Computer Science (LNCS, volume 11970)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Conference series link(s): CONVERSATIONS: International Workshop on Chatbot Research and Design

Conference proceedings info: CONVERSATIONS 2019.

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Table of contents (18 papers)

  1. Front Matter

    Pages i-xii
  2. User and Communication Studies

    1. Front Matter

      Pages 1-1
    2. An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – The DBpedia Chatbot

      • Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck
      Pages 19-33
    3. Privacy Concerns in Chatbot Interactions

      • Carolin Ischen, Theo Araujo, Hilde Voorveld, Guda van Noort, Edith Smit
      Pages 34-48
  3. User Experience and Design

    1. Front Matter

      Pages 49-49
    2. Gender Bias in Chatbot Design

      • Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
      Pages 79-93
  4. Chatbots for Collaboration

    1. Front Matter

      Pages 111-111
    2. Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD

      • Oda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya et al.
      Pages 113-126
    3. Towards Chatbots to Support Bibliotherapy Preparation and Delivery

      • Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, Raymond Bond, Karen Kirby et al.
      Pages 127-142
    4. CivicBots – Chatbots for Supporting Youth in Societal Participation

      • Kaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma, Iikka Pietilä
      Pages 143-157
  5. Application Area: Chatbots for Customer Service

    1. Front Matter

      Pages 171-171
    2. Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues

      • Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
      Pages 187-200

Other Volumes

  1. Chatbot Research and Design

    Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

About this book

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Keywords

  • chatbots
  • conversational user interfaces
  • communication studies
  • user experience
  • chatbot frameworks
  • interaction design
  • chatbots for collaboration
  • chatbots for customer service
  • chatbots in education
  • Natural Language Processing
  • engineering
  • multiagent systems
  • signal processing
  • speech recognition
  • argumentation
  • autonomous agents
  • programming languages
  • dialogue
  • formal logic

Editors and Affiliations

  • SINTEF, Oslo, Norway

    Asbjørn Følstad

  • University of Amsterdam, Amsterdam, The Netherlands

    Theo Araujo

  • CERTH-ITI, Thessaloniki, Greece

    Symeon Papadopoulos

  • University of Leicester, Leicester, UK

    Effie Lai-Chong Law

  • University of Agder, Grimstad, Norway

    Ole-Christoffer Granmo

  • University of Edinburgh, Edinburgh, UK

    Ewa Luger

  • University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

Bibliographic Information

Buying options

eBook USD 64.99
Price excludes VAT (USA)
  • ISBN: 978-3-030-39540-7
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 84.99
Price excludes VAT (USA)