Skip to main content

A Journey towards Patient-Centered Healthcare Quality

Patients, Families and Caregivers, Voices of Transformation

  • Book
  • © 2020


  • Provides an overview of the future direction of healthcare transformation using new healthcare value based care systems that integrate cost, quality and emerging models of care
  • Offers a discussion on quality measurement for nurses and other healthcare professionals
  • Brings an overview of emerging trends in incorporating patients, families and caregivers in healthcare decision making making from the bedside to the boardroom
  • Showcase first-hand “voices” from patients, family and caregivers and their message to healthcare professionals
  • Discusses emerging careers in consumer experience in healthcare

This is a preview of subscription content, log in via an institution to check access.

Access this book

eBook USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 64.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

Table of contents (8 chapters)


About this book

This book provides valuable insight into emerging trends in healthcare delivery; patient, family and caregiver engagement and the intersection of the two. It is unique in that it not only incorporates patient’s voice but provides context in the application of patients’ families and caregivers in healthcare transformation and the future of healthcare models. It is suited toward not only promoting empathy toward patients but also challenging the reader to learn and think about the future of healthcare and the value of patient’s voice in policy making and decisions about healthcare. It provides valuable information on quality improvement, consumer experience and emerging careers in this area with practical information and interventions.

Nurses and other members of the care team play a critical role in the evolving models of care and must stay abreast of emerging trend to ensure that patients’ needs are met while contributing to meeting the quality and economic goals of the organizations and care settings in which they work. This book will help to ensure that they remain abreast of changing trends in quality improvement, quality measurement, cost, health information technology and patient and family engagement so that they are in a position to lead their teams and organizations.

Direct accounts from patients, family and caregivers who want their “voices” heard are incorporated throughout the book.

Authors and Affiliations

  • Transitions, Trust and Triumph, Baltimore, USA

    Jean Moody-Williams

About the author

Jean D. Moody-Williams, RN, MPP, enjoys a long history of improving quality, safety and value in healthcare. Starting as a registered nurse, she gained clinical experience that informed her approaches in several policy positions at the private, state and federal levels. She is currently the Deputy Director of the Center for Clinical Standards and Quality, Centers for Medicare & Medicaid Services, United States Department of Health and Human Services. She is a part of a leadership team that provides national direction on policy activities for Quality Improvement, Survey and Certification, Quality Measurement, Coverage and Analysis, Learning and Action Innovations Models and many of the country’s Value Based Purchasing programs including the new Medicare Quality Payment Program (QPP). This program fundamental changes clinician reimbursement for clinical care.  

Prior to joining CMS, Ms. Moody-Williams served as an executive at a numberof entities working to improve care for patients and families including, the Maryland Health Care Commission (MHCC), the National Resource Center for Health Policy and Strategies, Quality Improvement Organizations and a health care system in Dallas.

She is a recent recipient of the Samuel J. Heyman Service to America Medal awarded by the Partnership for Public Service and was recognized as the Federal Employee of the Year. Ms. Moody-Williams is also the recipient of the 2016 President of the United States Meritorious Rank Award and the 2018 President’s Distinguished Service Award. These awards are the highest given to Senior Executives demonstrating unparalleled leadership skills and a strong dedication to achieving tangible results. She is the author of the book, Transitions, Trust and Triumph: A Daily Devotion for Caregivers. She received her Bachelors of Science in Nursing from Hampton University and a Masters of Public Policy and Management from the University of Maryland, College Park. She and her husband are the proud parents of three wonderful daughters.

Bibliographic Information

  • Book Title: A Journey towards Patient-Centered Healthcare Quality

  • Book Subtitle: Patients, Families and Caregivers, Voices of Transformation

  • Authors: Jean Moody-Williams

  • DOI:

  • Publisher: Springer Cham

  • eBook Packages: Medicine, Medicine (R0)

  • Copyright Information: Springer Nature Switzerland AG 2020

  • Softcover ISBN: 978-3-030-26310-2Published: 08 November 2019

  • eBook ISBN: 978-3-030-26311-9Published: 15 October 2019

  • Edition Number: 1

  • Number of Pages: XII, 113

  • Number of Illustrations: 1 b/w illustrations, 6 illustrations in colour

  • Topics: Nursing, Public Health

Publish with us