Patient Engagement

How Patient-provider Partnerships Transform Healthcare Organizations

  • Marie-Pascale Pomey
  • Jean-Louis Denis
  • Vincent Dumez

Part of the Organizational Behaviour in Healthcare book series (OBHC)

Table of contents

  1. Front Matter
    Pages i-xxxix
  2. Marie-Pascale Pomey, Nathalie Clavel, Jean-Louis Denis
    Pages 1-8
  3. Marie-Pascale Pomey, Vincent Dumez, Antoine Boivin, Ghislaine Rouly, Paule Lebel, Alexandre Berkesse et al.
    Pages 17-61
  4. Rachel Matthews, Stuart Green, Rowan Myron, Catherine French, Susan Barber, Dionne Matthew et al.
    Pages 129-167
  5. Jeffrey Braithwaite, Kate Churruca, Leanne Wells, Frances Rapport, Tony Lawson, Paula Arro et al.
    Pages 169-198
  6. Véronique Ghadi, Luigi Flora, Pascal Jarno, Hélyette Lelievre
    Pages 199-231
  7. Yann Le Cam, Matthew Bolz-Johnson
    Pages 233-267
  8. Marie-Pascale Pomey
    Pages 269-277
  9. Back Matter
    Pages 285-287

About this book


Patient-oriented approaches to healthcare management have been brought to the fore in recent years, yet this book underlines how even further change is needed in order to fully mobilise the experiential knowledge of patients, and ultimately improve our healthcare systems. With contributions from scholars and patients across the globe, this collection brings together a comprehensive overview of major achievements in patient engagement, analysing political, organizational and clinical contexts. By understanding the concept of care partnership, the authors explore how this patient revolution could transform, improve and innovate the ways in which care services are organized and delivered. Looking closely at the role of new technologies, this timely book will undoubtedly be of use to patients, managers and professionals within the healthcare industry, as well as those researching health policy and organization.


Patient Safety Patient Engagement Healthcare System Organizational Behaviour Delivery of healthcare care partnership digital technology healthcare management experiential knowledge patient revolution health policy technology

Editors and affiliations

  • Marie-Pascale Pomey
    • 1
  • Jean-Louis Denis
    • 2
  • Vincent Dumez
    • 3
  1. 1.School of Public HealthUniversity of MontrealMontrealCanada
  2. 2.School of Public HealthUniversity of MontrealMontrealCanada
  3. 3.Faculty of MedicineUniversity of MontrealMontrealCanada

Bibliographic information

  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2019
  • Publisher Name Palgrave Macmillan, Cham
  • eBook Packages Business and Management Business and Management (R0)
  • Print ISBN 978-3-030-14100-4
  • Online ISBN 978-3-030-14101-1
  • Series Print ISSN 2662-1045
  • Series Online ISSN 2662-1053
  • Buy this book on publisher's site