© 2019

Designing Digital Work

Concepts and Methods for Human-centered Digitization


  • Introduces the 3 pillars of designing digital work: Articulate, Align and Act

  • Presents a range of empirical case studies and practical tools for implementing innovation in today's business landscape

  • Highlights the conceptual underpinnings of knowledge management during work process elicitation

Open Access

Table of contents

  1. Front Matter
    Pages i-xxi
  2. Stefan Oppl, Christian Stary
    Pages 1-26 Open Access
  3. Stefan Oppl, Christian Stary
    Pages 27-81 Open Access
  4. Stefan Oppl, Christian Stary
    Pages 83-131 Open Access
  5. Stefan Oppl, Christian Stary
    Pages 249-285 Open Access
  6. Stefan Oppl, Christian Stary
    Pages 325-418 Open Access
  7. Stefan Oppl, Christian Stary
    Pages 419-423 Open Access
  8. Back Matter
    Pages 425-435

About this book


“This book could well be the most comprehensive collection to date of integrated ideas on the elicitation, representation, integration and digitization of work processes and collaboration. The authors take a heavily human-centered approach while never losing sight of engineering aspects involved. Rooted in relevant theories, they present a set of practice-oriented tools and methods that will help bring work and work support into the hyper connected, data-driven era we are now entering."

Stijn Hoppenbrouwers, Professor, HAN University of Applied Sciences, the Netherlands and Radboud University, the Netherlands

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.


Business process management Organizational Development Business information systems Articulation Collective Action Knowledge Management Open access

Authors and affiliations

  1. 1.Institute of Business InformaticsJohannes Kepler University LinzLinzAustria
  2. 2.Institute of Business InformaticsJohannes Kepler University LinzLinzAustria

About the authors

Stefan Oppl is Associate Professor in the Department of Business Information Systems - Communications Engineering at Johannes Kepler University Linz, Austria. His research focuses on collaborative learning support systems and articulation of work knowledge. He has published over 70 papers reporting on both design-oriented and empirical research in these areas.

Christian Stary is Head of the Department of Business Informatics – Communications Engineering, and Professor of Business Information Systems, at Johannes Kepler University Linz, Austria. His research interests revolve around knowledge elicitation and representation, and distributed system development for learning support and organizational design. He regularly chairs various international projects and events, such as the Journal of Interaction Science and the International Council on Knowledge Management.

Bibliographic information