Exploring Service Science

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

  • Gerhard Satzger
  • Lia Patrício
  • Mohamed Zaki
  • Niklas Kühl
  • Peter Hottum
Conference proceedings IESS 2018

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 331)

Table of contents

  1. Front Matter
    Pages I-XIII
  2. Service Design and Innovation

  3. Smart Service Processes

    1. Front Matter
      Pages 125-125
    2. Francesco Polese, Luca Carrubbo, Francesco Caputo, Antonietta Megaro
      Pages 151-164
    3. Sebastian R. Bader, Clemens Wolff, Michael Vössing, Jan-Peter Schmidt
      Pages 165-176
    4. Achim Kampker, Marco Husmann, Philipp Jussen, Laura Schwerdt
      Pages 177-189
  4. Service Business Models

  5. Big Data in Services

    1. Front Matter
      Pages 233-233
    2. Clemens Wolff, Michael Voessing
      Pages 247-260
    3. Daniel Olivotti, Jens Passlick, Alexander Axjonow, Dennis Eilers, Michael H. Breitner
      Pages 261-273
  6. Service Topics Open Exploration

    1. Front Matter
      Pages 287-287
    2. Marlene Amorim, Fatemeh Bashashi Saghezchi, Maria João Rosa, Pedro Pombo
      Pages 289-302
    3. Nabil Georges Badr, Maddalena Sorrentino, Marco De Marco
      Pages 316-329
    4. Reinhard Weissinger, Stephen K. Kwan
      Pages 330-343
    5. Monica Drăgoicea, Nabil Georges Badr, João Falcão e Cunha, Virginia Ecaterina Oltean
      Pages 344-357
    6. Florin Anton, Theodor Borangiu, Silviu Raileanu, Iulia Iacob, Silvia Anton
      Pages 358-370
  7. Design Science Research in Services

    1. Front Matter
      Pages 371-371
    2. Jorge Grenha Teixeira, Lia Patrício, Tuure Tuunanen
      Pages 373-384
    3. Osmo Mattila, Tuure Tuunanen, Jani Holopainen, Petri Parvinen
      Pages 385-398
    4. Geert Poels, Ben Roelens, Henk de Man, Theodoor van Donge
      Pages 399-413
  8. Back Matter
    Pages 415-416

About these proceedings


This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018.

The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.


service science SaaS - Software as a Service SOA - service-oriented architectures Web services service systems social media data science big data innovation management health information systems

Editors and affiliations

  • Gerhard Satzger
    • 1
  • Lia Patrício
    • 2
  • Mohamed Zaki
    • 3
  • Niklas Kühl
    • 4
  • Peter Hottum
    • 5
  1. 1.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  2. 2.INESC TECUniversidade do PortoPortoPortugal
  3. 3.Institute for ManufacturingUniversity of CambridgeCambridgeUK
  4. 4.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  5. 5.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany

Bibliographic information