Customer-Driven Supply Chains

From Glass Pipelines to Open Innovation Networks

  • Andrew C. Lyons
  • Adrian E. Coronado Mondragon
  • Frank Piller
  • Raúl Poler

Part of the Decision Engineering book series (DECENGIN)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 1-19
  3. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 21-44
  4. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 45-70
  5. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 71-94
  6. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 95-111
  7. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 113-131
  8. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 133-148
  9. Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler
    Pages 149-192
  10. Back Matter
    Pages 193-195

About this book

Introduction

In recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management. 

 

Customer-Driven Supply Chains: From Glass Pipelines to Open Innovation Networks reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors’ experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include: mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced; this methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard.

 

Readers will gain a clear picture of the competitive implications of lean supply chains. Customer-Driven Supply Chains: From Glass Pipelines to Open Innovation Networks will be a valuable resource of material to students studying supply chain/operations management as well as researchers in this field. Industry practitioners will learn how to develop sound supply chain strategies that can have a positive impact in their organisation.

Keywords

Agility and Responsiveness Customer-driven KB5112 Lean Thinking Performance Measures SRUK Supply Chain Management

Authors and affiliations

  • Andrew C. Lyons
    • 1
  • Adrian E. Coronado Mondragon
    • 2
  • Frank Piller
    • 3
  • Raúl Poler
    • 4
  1. 1.Management SchoolUniversity of LiverpoolLiverpoolUnited Kingdom
  2. 2.Royal Holloway, University of LondonLondonUnited Kingdom
  3. 3.LS f. BWL, insb. Technologie- und, InnovationsmanagementRWTH AachenAachenGermany
  4. 4.ValenciaSpain

Bibliographic information

  • DOI https://doi.org/10.1007/978-1-84628-876-0
  • Copyright Information Springer-Verlag London Limited 2012
  • Publisher Name Springer, London
  • eBook Packages Engineering
  • Print ISBN 978-1-84628-875-3
  • Online ISBN 978-1-84628-876-0
  • Series Print ISSN 1619-5736
  • About this book