Authors:
Helps to compose concise and pithy correspondence
Includes a chapter of useful phrases
Offers tactics to produce desirable responses
Includes supplementary material: sn.pub/extras
Part of the book series: Guides to Professional English (GPE)
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Table of contents (17 chapters)
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Front Matter
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Back Matter
About this book
If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible.
Some of the key guidelines covered include:
- Write meaningful subject lines - otherwise recipients may not even open your mail.
- Always put the most important point in the first line - otherwise the reader may not read it.
- Be concise and only mention what is truly relevant. Write the minimum amount possible - you will also make fewer mistakes!
- Be a little too formal than too informal - you don’t want to offend anyone.
- If you have two long important things to say, say them in separate emails.
- Give clear instructions and reasonable deadlines.
- If you need people to cooperate with you, it is essential to highlight the benefits for them of cooperating with you.
- Empathize with your recipient's busy workload.
- Never translate typical phrases literally - learn equivalent phrases.
The book concludes with a chapter of useful phrases. There is also a brief introduction for trainers on how to teach Business / Commercial English.
Authors and Affiliations
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Pisa, Italy
Adrian Wallwork
About the author
Bibliographic Information
Book Title: Email and Commercial Correspondence
Book Subtitle: A Guide to Professional English
Authors: Adrian Wallwork
Series Title: Guides to Professional English
DOI: https://doi.org/10.1007/978-1-4939-0635-2
Publisher: Springer New York, NY
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer Science+Business Media New York 2014
Softcover ISBN: 978-1-4939-0634-5Published: 20 June 2014
eBook ISBN: 978-1-4939-0635-2Published: 19 June 2014
Series ISSN: 2945-5456
Series E-ISSN: 2945-5464
Edition Number: 1
Number of Pages: XVIII, 164
Number of Illustrations: 6 b/w illustrations
Topics: Careers in Business and Management, Technology and Engineering, Life Sciences, Humanities and Social Sciences, Physical Sciences, Mathematics and Computing