Helps to compose concise and pithy correspondence
Includes a chapter of useful phrases
Offers tactics to produce desirable responses
Includes supplementary material: sn.pub/extras
Part of the book series: Guides to Professional English (GPE)
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Table of contents (17 chapters)
About this book
If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible.
Some of the key guidelines covered include:
- Write meaningful subject lines - otherwise recipients may not even open your mail.
- Always put the most important point in the first line - otherwise the reader may not read it.
- Be concise and only mention what is truly relevant. Write the minimum amount possible - you will also make fewer mistakes!
- Be a little too formal than too informal - you don’t want to offend anyone.
- If you have two long important things to say, say them in separate emails.
- Give clear instructions and reasonable deadlines.
- If you need people to cooperate with you, it is essential to highlight the benefits for them of cooperating with you.
- Empathize with your recipient's busy workload.
- Never translate typical phrases literally - learn equivalent phrases.
The book concludes with a chapter of useful phrases. There is also a brief introduction for trainers on how to teach Business / Commercial English.
Authors and Affiliations
About the author
Book Title: Email and Commercial Correspondence
Book Subtitle: A Guide to Professional English
Authors: Adrian Wallwork
Series Title: Guides to Professional English
Publisher: Springer New York, NY
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer Science+Business Media New York 2014
Softcover ISBN: 978-1-4939-0634-5Published: 20 June 2014
eBook ISBN: 978-1-4939-0635-2Published: 19 June 2014
Series ISSN: 2945-5456
Series E-ISSN: 2945-5464
Edition Number: 1
Number of Pages: XVIII, 164
Number of Illustrations: 6 b/w illustrations
Topics: Careers in Business and Management, Technology and Engineering, Life Sciences, Humanities and Social Sciences, Physical Sciences, Mathematics and Computing