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  • © 2014

Ways of Knowing in HCI

  • Provides comprehensive and up-to-date coverage of current research methods in HCI

  • Equips readers to handle complex research questions

  • Includes a structured context with key references and thought-provoking exercises for students

  • Includes supplementary material: sn.pub/extras

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eBook USD 84.99
Price excludes VAT (USA)
  • ISBN: 978-1-4939-0378-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 109.99
Price excludes VAT (USA)
Hardcover Book USD 109.99
Price excludes VAT (USA)

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Table of contents (19 chapters)

  1. Front Matter

    Pages i-xi
  2. Reading and Interpreting Ethnography

    • Paul Dourish
    Pages 1-23
  3. Study, Build, Repeat: Using Online Communities as a Research Platform

    • Loren Terveen, Joseph A. Konstan, Cliff Lampe
    Pages 95-117
  4. Field Deployments: Knowing from Using in Context

    • Katie A. Siek, Gillian R. Hayes, Mark W. Newman, John C. Tang
    Pages 119-142
  5. Research Through Design in HCI

    • John Zimmerman, Jodi Forlizzi
    Pages 167-189
  6. Experimental Research in HCI

    • Darren Gergle, Desney S. Tan
    Pages 191-227
  7. Survey Research in HCI

    • Hendrik Müller, Aaron Sedley, Elizabeth Ferrall-Nunge
    Pages 229-266
  8. Crowdsourcing in HCI Research

    • Serge Egelman, Ed H. Chi, Steven Dow
    Pages 267-289
  9. Sensor Data Streams

    • Stephen Voida, Donald J. Patterson, Shwetak N. Patel
    Pages 291-321
  10. Eye Tracking: A Brief Introduction

    • Vidhya Navalpakkam, Elizabeth F. Churchill
    Pages 323-348
  11. Understanding User Behavior Through Log Data and Analysis

    • Susan Dumais, Robin Jeffries, Daniel M. Russell, Diane Tang, Jaime Teevan
    Pages 349-372
  12. Looking Back: Retrospective Study Methods for HCI

    • Daniel M. Russell, Ed H. Chi
    Pages 373-393
  13. Agent Based Modeling to Inform the Design of Multiuser Systems

    • Yuqing Ren, Robert E. Kraut
    Pages 395-419
  14. Social Network Analysis in HCI

    • Derek L. Hansen, Marc A. Smith
    Pages 421-447
  15. Research Ethics and HCI

    • Amy Bruckman
    Pages 449-468
  16. Epilogue

    • Wendy A. Kellogg, Judith S. Olson
    Pages 469-472

About this book

This textbook brings together both new and traditional research methods in Human Computer Interaction (HCI). Research methods include interviews and observations, ethnography, grounded theory and analysis of digital traces of behavior. The background context, clear explanations, and sample exercises make this an ideal textbook for graduate students.

 

Chapters are consistently structured to describe the research methods and their applications, including what they are useful for, what they are not appropriate for, and the key ingredients needed before using a method. Each chapter provides:

 

·         A short description of the method

·         Its history and evolution

·         The questions it can answer

·         Guidelines to ensure quality work

·         References for increasing expertise

·         References to examples of successful application

·         Exercises suitable for further student exploration

 

The chapters, written by foremost experts in the field, are highly diverse.  They range from grounded theory and action research to retrospective analysis, agent-based modeling, and social network analysis. Several chapters focus on system building, such as technical research, building an experimental online community, and field deployments, while others focus on design research. Experiments and surveys are covered, including their potential to benefit from crowdsourcing. New sources of digital data sensory systems, eye tracking, and log analysis are discussed. Because many of these methods extend to the world of online activity, the book concludes by exploring the ethical challenges that have surfaced.

 

Ways of Knowing in HCI provides a starting point toward other avenues for continued learning. Readers will gain an understanding of the type of knowledge each method provides, its disciplinary roots, and how each contributes to understanding users, user behavior, and the context of use. The book is an invaluable resource for students, researchers and  professionals alike.

Keywords

  • Big data
  • CSCW
  • Design as research
  • Digital traces of behavior
  • Ethnography
  • HCI
  • Human computer interaction
  • Qualitative and quantitative
  • Research methodology
  • Research methods
  • Social computing
  • Tutorials

Reviews

“It is a book about the different ways in which ‘knowing’ happens in HCI. … it is an impressive collection in terms of the level of detail and variety. … There are plenty of references in each chapter, which are good for those who want to dive deeper. … this is a welcome book for those with an interest in HCI. It will also be useful for any kind of research involving users and their experience.” (M. Sasikumar, Computing Reviews, December, 2015)

Editors and Affiliations

  • University of California, Irvine, Irvine, USA

    Judith S. Olson

  • Group Social Computing, IBM T.J. Watson Research Center, Yorktown Heights, USA

    Wendy A. Kellogg

Bibliographic Information

Buying options

eBook USD 84.99
Price excludes VAT (USA)
  • ISBN: 978-1-4939-0378-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book USD 109.99
Price excludes VAT (USA)
Hardcover Book USD 109.99
Price excludes VAT (USA)