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Service Opportunities for Electric Utilities: Creating Differentiated Products

  • Book
  • © 1993

Overview

Editors:
  1. Shmuel S. Oren

    1. University of California, Berkeley, USA

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    You can also search for this editor in PubMed   Google Scholar

  2. Stephen A. Smith

    1. Santa Clara University, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Topics in Regulatory Economics and Policy (TREP, volume 13)

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Table of contents (16 chapters)

  1. Front Matter

    Pages i-xix
    Download chapter PDF

  2. Introduction

    1. Why Service Differentiation? Why Now?

      • Hung-po Chao, Riaz Siddiqi
      Pages 1-6

  3. Theoretical Foundations for Service Design

    1. Priority Service Methods

      • Robert Wilson
      Pages 7-29

    2. Real Time Pricing: Bringing Added Value to Utility Programs

      • Bahman Daryanian, Richard D. Tabors, Roger E. Bohn
      Pages 31-67

  4. Understanding the Customer’s Needs

    1. Modeling Customer Preferences; Lessons from Existing Models and Data

      • Douglas W. Caves, J. David Glyer
      Pages 69-85

    2. Introducing Market Focus into Rate Design

      • John H. Chamberlin, Kenneth A. Jensen
      Pages 87-105

    3. What Can We Learn from Customer Surveys?

      • Gregory L. Hamm, Steven R. Sim
      Pages 107-120

  5. Supply Side Considerations

    1. Technical Foundations for Pricing Systems Security

      • Fernando L. Alvarado
      Pages 121-146

    2. Optimizing Demand Side Contributions to Power System Security

      • R. John Kaye, Felix F. Wu, Pravin P. Varaiya
      Pages 147-168

    3. Design and Management of Curtailable Electricity Service to Reduce Annual Peaks

      • Shmuel S. Oren, Stephen A. Smith
      Pages 169-211

  7. Utility Experience with Product Differentiation

    1. Reliability Service Options at PG&E

      • Dennis M. Keane, Michael J. Sullivan
      Pages 237-261

    2. Making the Transition: Prerequisites to Product Differentiation

      • Robert Mango
      Pages 263-279

    3. Priority Service and Outage Costs in the Power Sector: The Taiwan Perspective

      • George J. Y. Hsu, Tser-Yieth Chen
      Pages 281-294

  8. Experience from Other Industries

    1. Parcel/Message Delivery Services

      • A. L. Kolbe, R. W. Hodges
      Pages 295-325

  9. Regulatory Perspective

    1. Are Reliability-Differentiated Products Unduly Discriminatory?

      • Robert E. Burns
      Pages 327-330
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Keywords

About this book

This monograph is the proceedings of a symposium held at the University of California at Berkeley, September 12-14, 1990. It was sponsored by the Electric Power Research Institute (EPR!) and by the University of California University-Wide Energy Research Group (UERG). The sympo­ sium brought together researchers and practitioners from academia, the utility industry, private and public organizations and regulatory agencies to address various challenges and opportunities related to product differen­ tiation in the electric power industry. Electric utilities are evolving rapidly from commodity-oriented services to product-oriented services. Utilities are offering menus of service options tailored to the needs of different customers. Reliability is one important dimension of electric service that lends itself to such product differentia­ tion., Options include lower rate curtail able services for industrial cus­ tomers, higher reliability power for some commercial customers, and load control with rebates for residential customers., These specialized services are a first step toward the product differentiation goal of allowing all customers to choose the type of service best suited to their electricity needs. The symposium provided a forum for in depth examination of the complex planning, development, and implementation issues associated with differ­ entiated products. Its specific objectives were to: xviii • Review the state of the art in implementing reliability differ­ entiated electric services. • Address the entire process for developing and implementing reliability differentiated product menus including research, design, marketing, implementation, and evaluation. • Consider technical, economic, and regulatory barriers to imple­ menting reliabilitydifferentiated product design.

Editors and Affiliations

  • University of California, Berkeley, USA

    Shmuel S. Oren

  • Santa Clara University, USA

    Stephen A. Smith

Bibliographic Information

  • Book Title: Service Opportunities for Electric Utilities: Creating Differentiated Products

  • Editors: Shmuel S. Oren, Stephen A. Smith

  • Series Title: Topics in Regulatory Economics and Policy

  • DOI: https://doi.org/10.1007/978-1-4615-3140-1

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer Science+Business Media New York 1993

  • Hardcover ISBN: 978-0-7923-9319-1Published: 28 February 1993

  • Softcover ISBN: 978-1-4613-6374-3Published: 08 October 2012

  • eBook ISBN: 978-1-4615-3140-1Published: 06 December 2012

  • Series ISSN: 2730-7468

  • Series E-ISSN: 2730-7476

  • Edition Number: 1

  • Number of Pages: XIX, 330

  • Topics: Industrial Organization, Public Economics, Operations Research/Decision Theory

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