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  • Book
  • © 1982

Office Automation

A User-Driven Method

Authors:

  1. Don Tapscott
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Part of the book series: Applications of Modern Technology in Business (AMTB)

  • 677 Accesses

Sections

Table of contents (13 chapters)

  1. Front Matter

    Pages i-xx
    PDF

  2. The Advent of Integrated Office Systems

    • Don Tapscott
    Pages 1-25
    PDF

  3. The Problem: Technology-Driven Systems

    • Don Tapscott
    Pages 27-36
    PDF
  4. PDF
  5. PDF
  6. PDF

  7. User Driven Design

    • Don Tapscott
    Pages 81-105
    PDF

  8. Assessing the Organization: Research Design

    • Don Tapscott
    Pages 107-121
    PDF

  9. Assessing the Organization: Measurement

    • Don Tapscott
    Pages 123-135
    PDF

  10. Assessing the Organization: System Design

    • Don Tapscott
    Pages 137-168
    PDF
  11. PDF

  12. Getting Going

    • Don Tapscott
    Pages 187-198
    PDF

  13. From Pilot to Operational System

    • Don Tapscott
    Pages 199-212
    PDF

  14. User-Driven Design, Work, and Society

    • Don Tapscott
    Pages 213-226
    PDF

  15. Back Matter

    Pages 227-244
    PDF
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About this book

Every pioneer takes large risks, hoping that the new frontier he seeks will provide the benefits of independence and good fortune. Don Tapscott is such a pioneer in the area of office automation. He has been a true pioneer, having entered the field in its early days and taken the risk of working not in technol­ ogy, which was fashionable, but in the field of the problems of organizations, which was less fashionable, but in many ways more important. The utilization of computers for data processing, accounting, inventory, and other "bread and butter" applications is now well entrenched in our society and culture. The process of designing such systems tends to focus on the needs of the company and the constraints of the equipment, leading to efficient systems with little tolerance for the variety of people who must use or interface with them. Within the office automation area, these methods do not work nearly as well. The frequency and amount of human interaction in the office environment, and the wide variety of situations and reactions there­ in, demands a different design methodology.
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