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Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution

  • Roderick M. McNealy

Table of contents

  1. Front Matter
    Pages i-xi
  2. Roderick M. McNealy
    Pages 1-21
  3. Roderick M. McNealy
    Pages 23-47
  4. Roderick M. McNealy
    Pages 49-58
  5. Roderick M. McNealy
    Pages 67-75
  6. Roderick M. McNealy
    Pages 77-95
  7. Roderick M. McNealy
    Pages 115-132
  8. Roderick M. McNealy
    Pages 133-139
  9. Roderick M. McNealy
    Pages 141-161
  10. Roderick M. McNealy
    Pages 179-191
  11. Back Matter
    Pages 193-196

About this book

Introduction

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Keywords

communication management organization organizations

Authors and affiliations

  • Roderick M. McNealy
    • 1
  1. 1.Johnson & JohnsonHealth Care Systems Inc.USA

Bibliographic information