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Table of contents

  1. Front Matter
    Pages i-xvi
  2. Gordon Edington
    Pages 1-12
  3. Gordon Edington
    Pages 13-28
  4. Gordon Edington
    Pages 29-36
  5. Gordon Edington
    Pages 37-51
  6. Gordon Edington
    Pages 72-90
  7. Gordon Edington
    Pages 91-111
  8. Gordon Edington
    Pages 112-126
  9. Gordon Edington
    Pages 136-149
  10. Gordon Edington
    Pages 150-166
  11. Gordon Edington
    Pages 167-177
  12. Gordon Edington
    Pages 178-195
  13. Back Matter
    Pages 196-202

About this book

Introduction

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

Keywords

business management marketing Service

Bibliographic information

  • DOI https://doi.org/10.1007/978-1-349-14258-3
  • Copyright Information Gordon Edington 1997
  • Publisher Name Palgrave, London
  • Print ISBN 978-1-349-14260-6
  • Online ISBN 978-1-349-14258-3
  • Buy this book on publisher's site