Table of contents

  1. Front Matter
    Pages i-1
  2. Graham Morris, Lesley Reveler
    Pages 2-19
  3. Graham Morris, Lesley Reveler
    Pages 20-29
  4. Graham Morris, Lesley Reveler
    Pages 30-59
  5. Graham Morris, Lesley Reveler
    Pages 60-63
  6. Graham Morris, Lesley Reveler
    Pages 64-71
  7. Graham Morris, Lesley Reveler
    Pages 72-75
  8. Graham Morris, Lesley Reveler
    Pages 76-101
  9. Graham Morris, Lesley Reveler
    Pages 102-116
  10. Back Matter
    Pages 117-119

About this book

Introduction

This workbook is suitable for anyone taking the Retail Certificate who is working in the industry or training to join. Covers all Foundation and most Option Units of NVQ Levels 1 and 2. Areas covered include customer contact, stock control, display, taking payments and safety, which are relevant to all sectors of the industry. The emphasis is on doing and gaining competence in a work environment. There is an accompanying photocopiable pack for tutors/trainers/supervisors, which contains guidance material and further suggestions for assignment and activity work.

Keywords

environment foundation safety Trainer

Authors and affiliations

  • Graham Morris
    • 1
  • Lesley Reveler
    • 2
  1. 1.Exeter CollegeUK
  2. 2.Plymouth College of Further EducationUK

Bibliographic information