Knowledge Management in Electronic Government

1. Front Matter

   Pages I-XI

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2. KM Concepts for Inter-organisation Cooperation

   1. Distributed Knowledge Repositories for Pan-European Public Services

      • Otmar Adam, Dirk Werth, Fabrice Zangl

      Pages 1-12

   2. An E-service-Based Framework for Inter-administration Cooperation

      • Mariangela Contenti, Alessandro Termini, Massimo Mecella, Roberto Baldoni

      Pages 13-24

   3. Evaluation of Life-Event Portals: Multi-attribute Model and Case Study

      • Anamarija Leben, Marko Bohanec

      Pages 25-36

   4. Knowledge Management Requirements and Models for Pan-European Public Administration Service Delivery

      • Konstantinos Tarabanis, Vassilios Peristeras

      Pages 37-47

3. Requirements for KM Systems in Government

   1. Requirements Engineering for Knowledge Management in eGovernment

      • Paolo Bresciani, Paolo Donzelli, Angela Forte

      Pages 48-59

   2. Abort or Retry — A Role for Legal Knowledge Based Systems in Electronic Service Delivery?

      • Ronald Leenes

      Pages 60-69

   3. E-knowledge Management in Public Administration: An Agenda for the Future

      • Ignace Snellen

      Pages 70-75

   4. Key Success Factors for Electronic Inter-organisational Co-operation between Government Agencies

      • Luiz Antonio Joia

      Pages 76-81

4. Improving Government Activity through KM

   1. Big Vision, Small Steps: A KM Strategy within a US Agency’s Policy Content Management Environment

      • Duane Degler

      Pages 82-93

   2. Vigorous Knowledge Management in the Dutch Public Sector

      • Daphne de Groot

      Pages 94-99

   3. MPs and KM: How Strict ICT Policy Has Enabled Development of Personalized KM Services in the Parliament of Finland

      • Olli Mustajärvi

      Pages 100-105

5. Representing Governmental Knowledge

   1. GovML: A Markup Language for Describing Public Services and Life Events

      • Gregory Kavadias, Efthimios Tambouris

      Pages 106-115

   2. Knowledge Management Applied to E-government Services: The Use of an Ontology

      • John Fraser, Nick Adams, Ann Macintosh, Andy McKay-Hubbard, Tomás Pariente Lobo, Pablo Fernandez Pardo et al.

      Pages 116-126

   3. Collaborative Knowledge Management and Ontologies The ONTO-LOGGING Platform

      • Stelios Gerogiannakis, Marios Sintichakis, Nikos Achilleopoulos

      Pages 127-138

   4. A Knowledge Engineering Approach to Comparing Legislation

      • Alexander Boer, Tom van Engers

      Pages 139-150

6. Innovative Technologies to Support KM

   1. How Knowledge Management Can Support the IT Security of eGovernment Services

      • Markus Nick, Stephan Groß, Björn Snoek

      Pages 151-162

   2. Knowledge Enhanced E-government Portal

      • Jan Paralic, Tomas Sabol, Marian Mach

      Pages 163-174

   3. A Collaborative E-authoring Tool for Knowledge Assets

      • Tang-Ho Lê, Luc Lamontagne

      Pages 175-185

   4. Emergent Functions in Intranet Information Management

      • Ewa Zimmerman, Björn Cronquist

      Pages 186-191

The importance of Knowledge Management (KM) is increasingly recognized in business and public sector domains. The latter is particularly suitable for KM implementations since it deals with information and knowledge resources at a large scale: much of the work of public authorities deals with the elaboration of data, information and knowledge on citizens, businesses, society, markets, the environment, law, politics, etc. Even most products of public administration and government work are delivered in the shape of information and knowledge themselves. This especially applies to policies, management, and the regulation and monitoring of society, markets and the environment. Governments expect advanced support from KM concepts and tools to exploit these huge knowledge and information resources in an efficient way. Not only does the trend towards a knowledge society call for KM solutions, but current e government developments also significantly influence the public sector. Ample access to remote information and knowledge resources is needed in order to facilitate: Citizen and businesses oriented service delivery, including one stop service provision; interorganizational co operation between governmental agencies; cross border support for complex administrative decision making; e government integration of dislocated information and knowledge sources into a fabric of global virtual knowledge.

• administrative knowledge management
• e-government
• e-voting
• electronic government
• information security
• information society
• knowledge management
• knowledge processing
• knowledge representation
• organization
• proving
• public e-services
• tools

• Institute of Applied Computer Science, University of Linz, Linz, Austria

  Maria A. Wimmer