Employees' Emotional Intelligence, Motivation & Productivity, and Organizational Excellence

A Future Trend in HRD

  • Gagari Chakrabarti
  • Tapas Chatterjea

Table of contents

  1. Front Matter
    Pages i-xxvii
  2. Gagari Chakrabarti, Tapas Chatterjea
    Pages 1-9
  3. Gagari Chakrabarti, Tapas Chatterjea
    Pages 51-219
  4. Gagari Chakrabarti, Tapas Chatterjea
    Pages 221-289
  5. Back Matter
    Pages 291-299

About this book


This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life.  Based on an emerging country, namely India, the book deviates from traditional approaches by focusing on non-cognitive rather than cognitive skills to explain and predict performance and achievements. It finds that those with strong intrinsic non-cognitive skills, like trustworthiness, conscientiousness, adaptability, initiative and commitment have a better chance of becoming effective leaders with enhanced service-orientation, empathy and conflict management skills –traits desired by any organization striving for efficiency.  It also demonstrates that while such imponderable, intrinsic skills matter, they cannot replace discernible psycho-social factors and hence, effective hiring strategies must focus on behavioural competence along with cognitive skills.

The book also discusses organizations’ desire to ensure a working environment that is vibrant and positive in an attempt to prevent unconstructive or disruptive factors and to ensure improved performances over time. The book is a valuable resource for corporate personnel, as well as for researchers and practitioners in the field.


Emotional Intelligence Emotional Intelligence Competence Employee Motivation Organizational Excellence Moral Hazard

Authors and affiliations

  • Gagari Chakrabarti
    • 1
  • Tapas Chatterjea
    • 2
  1. 1.Department of EconomicsPresidency UniversityKolkataIndia
  2. 2.Cardio-vascular, Geriatric, Internal and Critical Care Medicine; Diabetology and Thyroidology, Mental Health-Stress and Institutional ManagementKolkataIndia

Bibliographic information

  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s) 2018
  • Publisher Name Palgrave Macmillan, Singapore
  • eBook Packages Business and Management
  • Print ISBN 978-981-10-5758-8
  • Online ISBN 978-981-10-5759-5
  • Buy this book on publisher's site