Automated Web Site Evaluation

Researchers’ and Practioners’ Perspectives

  • Melody Y. Ivory

Part of the Human-Computer Interaction Series book series (HCIS, volume 4)

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Background

    1. Front Matter
      Pages 1-1
    2. Melody Y. Ivory
      Pages 3-11
  3. Researcher’s Perspective

    1. Front Matter
      Pages 13-13
    2. Melody Y. Ivory
      Pages 15-22
    3. Melody Y. Ivory
      Pages 23-37
    4. Melody Y. Ivory
      Pages 39-47
    5. Melody Y. Ivory
      Pages 49-50
    6. Melody Y. Ivory
      Pages 51-52
    7. Melody Y. Ivory
      Pages 53-56
    8. Melody Y. Ivory
      Pages 57-98
    9. Melody Y. Ivory
      Pages 99-108
  4. Practitioner’s Perspective

    1. Front Matter
      Pages 109-109
    2. Melody Y. Ivory
      Pages 111-125
    3. Melody Y. Ivory
      Pages 127-144
    4. Melody Y. Ivory
      Pages 145-158
    5. Melody Y. Ivory
      Pages 159-166
    6. Melody Y. Ivory
      Pages 167-170
  5. Back Matter
    Pages 171-201

About this book


Among all information systems that are nowadays available, web sites are definitely the ones having the widest potential audience and the most significant impact on the everyday life of people. Web sites contribute largely to the information society: they provide visitors with a large array of services and information and allow them to perform various tasks without prior assumptions about their computer literacy. Web sites are assumed to be accessible and usable to the widest possible audience. Consequently, usability has been recognized as a critical success factor for web sites of every kind. Beyond this universal recognition, usability still remains a notion that is hard to grasp. Summative evaluation methods have been introduced to identify potential usability problems to assess the quality of web sites. However, summative evaluation remains limited in impact as it does not necessarily deliver constructive comments to web site designers and developers on how to solve the usability problems. Formative evaluation methods have been introduced to address this issue. Evaluation remains a process that is hard to drive and perform, while its potential impact is probably maximal for the benefit of the final user. This complexity is exacerbated when web sites are very large, potentially up to several hundreds of thousands of pages, thus leading to a situation where eval­ uating the web site is almost impossible to conduct manually. Therefore, many attempts have been made to support evaluation with: • Models that capture some characteristics of the web site of interest.


Accessibility Design Usability web design

Authors and affiliations

  • Melody Y. Ivory
    • 1
  1. 1.University of WashingtonSeattleUSA

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media B.V. 2003
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-90-481-6446-2
  • Online ISBN 978-94-017-0375-8
  • Series Print ISSN 1571-5035
  • Buy this book on publisher's site