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Practical Benchmarking: The Complete Guide

  • Mohamed Zairi
  • Paul Leonard

Table of contents

  1. Front Matter
    Pages N1-x
  2. Part One

    1. Front Matter
      Pages 1-1
    2. Mohamed Zairi, Paul Leonard
      Pages 22-27
    3. Mohamed Zairi, Paul Leonard
      Pages 28-33
    4. Mohamed Zairi, Paul Leonard
      Pages 34-46
    5. Mohamed Zairi, Paul Leonard
      Pages 47-50
    6. Mohamed Zairi, Paul Leonard
      Pages 51-67
    7. Mohamed Zairi, Paul Leonard
      Pages 68-74
    8. Mohamed Zairi, Paul Leonard
      Pages 75-80
    9. Mohamed Zairi, Paul Leonard
      Pages 81-94
    10. Mohamed Zairi, Paul Leonard
      Pages 95-100
  3. Part Two

    1. Front Matter
      Pages 101-101
    2. Mohamed Zairi, Paul Leonard
      Pages 103-188
    3. Mohamed Zairi, Paul Leonard
      Pages 189-198
    4. Mohamed Zairi, Paul Leonard
      Pages 199-205
    5. Mohamed Zairi, Paul Leonard
      Pages 206-221
  4. Who is who in benchmarking?

    1. Front Matter
      Pages 223-223
    2. Mohamed Zairi, Paul Leonard
      Pages 225-234
    3. Mohamed Zairi, Paul Leonard
      Pages 235-252
  5. Back Matter
    Pages 253-262

About this book

Introduction

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica­ firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark­ ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

Keywords

benchmarking business information organization performance performance measurement

Authors and affiliations

  • Mohamed Zairi
    • 1
  • Paul Leonard
    • 2
  1. 1.Bradford UniversityBradfordUK
  2. 2.Xerox Quality SolutionsRank Xerox LtdUK

Bibliographic information