New Business Models and Value Creation: A Service Science Perspective

  • Lino Cinquini
  • Alberto Di Minin
  • Riccardo Varaldo

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Introduction

    1. Lino Cinquini, Alberto Di Minin
      Pages 1-4
  3. The fundamentals of service science

    1. Front Matter
      Pages 5-5
    2. James C. Spohrer, Stephen K. Kwan, Haluk Demirkan
      Pages 7-24
    3. Daniele Dalli, Riccardo Lanzara
      Pages 25-44
    4. Henry Chesbrough, Alberto Di Minin, Andrea Piccaluga
      Pages 45-66
    5. Roberto Barontini, Lino Cinquini, Riccardo Giannetti, Andrea Tenucci
      Pages 105-129
  4. Innovative experiences in service management models

  5. Back Matter
    Pages 215-215

About this book


The contemporary economic landscape features the prevalence of the service sector in economic systems, the pervasive servitisation of manufacturing, innovations in traditional business models and new value creation models, thanks to the new possibilities offered by the web, ICT and other enabling technologies. In this evolving context, this book provides qualified contributions on the topic of service science from a managerial perspective. A multidisciplinary perspective is adopted, dealing with both the structural–technological and dynamic–relational aspects of managing complexity. In addressing the contribution that service science can make to business value creation, this book covers relevant issues such as product servitisation, business modelling, value cocreation with customers, performance measures and the role of ICT. It also presents some innovative experiences of management models in service organisations operating in the environmental, energy and health-care sectors. This book aims to enhance the value of the results of research intertwined with the development of a new training curriculum started four years ago at the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in Management of Innovation" into the new "Master in Management, Innovation and Service Engineering" (MAINS).

Editors and affiliations

  • Lino Cinquini
    • 1
  • Alberto Di Minin
    • 1
  • Riccardo Varaldo
    • 1
  1. 1.Istituto di ManagementScuola Superiore Sant’AnnaPisaItaly

Bibliographic information

  • DOI
  • Copyright Information Springer Milan 2013
  • Publisher Name Springer, Milano
  • eBook Packages Business and Economics
  • Print ISBN 978-88-470-2837-1
  • Online ISBN 978-88-470-2838-8
  • Series Print ISSN 2239-2688
  • Buy this book on publisher's site