Managing Flexibility

People, Process, Technology and Business

  •  Sushil
  • Kanika T. Bhal
  • Surya Prakash Singh

Part of the Flexible Systems Management book series (FLEXSYS)

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Managing Flexibility

  3. People Flexibility

  4. Process Flexibility

    1. Front Matter
      Pages 135-135
    2. Harpreet Kaur, Surya Prakash Singh
      Pages 147-170
  5. Flexibility in Technology and Innovation Management

    1. Front Matter
      Pages 201-201
    2. Anuradha Alladi, Ravi Shankar Pillutla, Sreenivasa Divi
      Pages 223-238
    3. R. C. Pathak, Rajesh Pathak, Sumati Sidharth
      Pages 239-244
    4. Sudhir Kumar Mittal, Kirankumar Momaya, Sushil
      Pages 245-270
  6. Business Flexibility

  7. Back Matter
    Pages 333-335

About this book


This edited book provides a conceptual framework for managing flexibility in the areas of people, processes, technology and business, supported by research/case applications in various types of flexibility in business. The book is organized into five parts: (i) Managing Flexibility; (ii) People Flexibility; (iii) Process Flexibility; (iv) Flexibility in Technology and Innovation Management; (v) Business Flexibility. Managing flexibility at the people, processes, technology and business level is emerging as a key feature of business excellence, as it encompasses both choice and speed – two important requirements. The growing need for flexibility in business can be seen from reactive as well as proactive perspectives. A business enterprise needs to have reactive flexibility (the ability to adapt and respond) to cope with the changing and uncertain business environment. It may also endeavor to strategically create flexibility by way of leadership change, reengineering, product and process innovation, use of information and communication technology, learning orientation, and so on.


Business Flexibility Managing Flexibility People Flexibility Process Flexibility Technology Flexibility

Editors and affiliations

  •  Sushil
    • 1
  • Kanika T. Bhal
    • 2
  • Surya Prakash Singh
    • 3
  1. 1.Department of Management StudiesIndian Institute of Technology DelhiNew DelhiIndia
  2. 2.Department of Management StudiesIndian Institute of Technology DelhiNew DelhiIndia
  3. 3.Department of Management StudiesIndian Institute of Technology DelhiNew DelhiIndia

Bibliographic information