Public Shared Service Centers

A Theoretical and Empirical Analysis of US Public Sector Organizations

  • Gerd Schwarz

Part of the Management, Organisation und ökonomische Analyse book series (MOÖA, volume 16)

Table of contents

  1. Front Matter
    Pages I-XX
  2. Gerd Schwarz
    Pages 1-22
  3. Gerd Schwarz
    Pages 23-56
  4. Gerd Schwarz
    Pages 57-105
  5. Gerd Schwarz
    Pages 139-187
  6. Gerd Schwarz
    Pages 189-213
  7. Gerd Schwarz
    Pages 279-295
  8. Gerd Schwarz
    Pages 297-303
  9. Back Matter
    Pages 304-330

About this book


A Shared Service Center (SSC) is a semi-autonomous organizational unit that carries out back-office functions – such as IT, finance, or HR – for multiple internal clients. Many public sector organizations adopt SSCs due to budgetary pressures. This book is based on the most comprehensive study about public shared services to date. Gerd Schwarz applies transaction cost theory to understand the theoretical and empirical foundations of public shared services and analyzes SSCs compared to the main alternatives for performing back-office activities, i.e., carrying them out within individual agencies or outsourcing to a private service provider. He details planned and realized cost and quality effects of SSCs, distinguishing between nascent and mature SSCs. The author also provides recommendations regarding the SSC organizational architecture, e.g., the location strategy, governance structure, pricing of services, and whether services should be optional or mandatory for the customers.  



·        Comparative advantages and disadvantages of SSCs

·        Cost and quality effects of SSCs

·        Outsourcing of back-office services

·        Case studies of the State of Illinois, the State of Ohio, and NASA


Target Groups:

·        Researchers and students of business and public administration, especially organization theory

·        Managers who want to establish new SSCs or improve existing SSCs


The Author

Dr. Gerd Schwarz is an Assistant Professor in Strategic Management at the University of Nottingham, Ningbo, China and a Fellow at Harvard University.



Outsourcing Shared Service Center Öffentliche Unternehmen

Authors and affiliations

  • Gerd Schwarz
    • 1
  1. 1.CambridgeUSA

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden 2014
  • Publisher Name Springer Gabler, Wiesbaden
  • eBook Packages Business and Economics
  • Print ISBN 978-3-8349-4479-5
  • Online ISBN 978-3-8349-4480-1
  • Buy this book on publisher's site