Driving Innovation in Service Organizations

A Study in the German Airport Industry

  • Jessica┬áScheler

Table of contents

  1. Front Matter
    Pages I-XIX
  2. Jessica Scheler
    Pages 1-8
  3. Jessica Scheler
    Pages 9-66
  4. Jessica Scheler
    Pages 67-94
  5. Jessica Scheler
    Pages 105-157
  6. Jessica Scheler
    Pages 158-169
  7. Back Matter
    Pages 171-196

About this book


With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.




Authors and affiliations

  • Jessica┬áScheler
    • 1
  1. 1.LeipzigGermany

Bibliographic information

  • DOI
  • Copyright Information Gabler Verlag | Springer Fachmedien Wiesbaden 2013
  • Publisher Name Gabler Verlag, Wiesbaden
  • eBook Packages Business and Economics
  • Print ISBN 978-3-8349-3406-2
  • Online ISBN 978-3-8349-3839-8
  • Buy this book on publisher's site