© 2009

Information Quality Management Capability Maturity Model

  • Authors

Table of contents

  1. Front Matter
    Pages I-XVIII
  2. Saša Baškarada
    Pages 1-12
  3. Saša Baškarada
    Pages 13-86
  4. Saša Baškarada
    Pages 87-137
  5. Saša Baškarada
    Pages 139-221
  6. Saša Baškarada
    Pages 223-235
  7. Back Matter
    Pages 237-329

About this book


Today, it is essential for organisations to pay greater attention to data and information, which must be considered as a valuable strategic resource. However, many organisations are challenged by determining the right way to improve the level of data quality.

Saša Baškarada presents a capability maturity model for information quality management process assessment and improvement. The author employed six exploratory case studies and a four round Delphi study to gain a better understanding of the research problem and to build the preliminary model, which he then applied in seven international case studies for further enhancement and external validation. The model is a set of evaluation tools and methodologies, which are intended to assist with the identification of relevant problems and solutions. Thus, the Information Quality Management Capability Maturity Model (IQM-CMM) may provide organisations with a measure of their maturity in information quality management, along with recommendations for increasing the level of maturity.


Delphi study IQM-CMM Information Quality Management QM capability maturity evaluation tools total quality management (TQM)

About the authors

Dr. Saša Baškarada completed his doctoral thesis at the Strategic Information Management Laboratory at the University of South Australia.

Bibliographic information