Information Quality Management Capability Maturity Model

  • Authors
  • Saša Baškarada

Table of contents

  1. Front Matter
    Pages I-XVIII
  2. Saša Baškarada
    Pages 1-12
  3. Saša Baškarada
    Pages 13-86
  4. Saša Baškarada
    Pages 87-137
  5. Saša Baškarada
    Pages 139-221
  6. Saša Baškarada
    Pages 223-235
  7. Back Matter
    Pages 237-329

About this book


Today, it is essential for organisations to pay greater attention to data and information, which must be considered as a valuable strategic resource. However, many organisations are challenged by determining the right way to improve the level of data quality.

Saša Baškarada presents a capability maturity model for information quality management process assessment and improvement. The author employed six exploratory case studies and a four round Delphi study to gain a better understanding of the research problem and to build the preliminary model, which he then applied in seven international case studies for further enhancement and external validation. The model is a set of evaluation tools and methodologies, which are intended to assist with the identification of relevant problems and solutions. Thus, the Information Quality Management Capability Maturity Model (IQM-CMM) may provide organisations with a measure of their maturity in information quality management, along with recommendations for increasing the level of maturity.


Delphi study IQM-CMM Information Quality Management QM capability maturity evaluation tools total quality management (TQM)

Bibliographic information

  • DOI
  • Copyright Information Vieweg+Teubner Verlag | GWV Fachverlage GmbH, Wiesbaden 2009
  • Publisher Name Vieweg+Teubner
  • eBook Packages Computer Science
  • Print ISBN 978-3-8348-0985-8
  • Online ISBN 978-3-8348-9634-6
  • Buy this book on publisher's site