Becoming Virtual

Knowledge Management and Transformation of the Distributed Organization

  • Paul D. Jackson
  • Jane E. Klobas

Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Introduction

    1. Jane Klobas, Paul Jackson
      Pages 1-8
  3. Envisioning and Planning for Virtualization

    1. Front Matter
      Pages 9-9
    2. Paul Jackson, Jane Klobas
      Pages 23-34
    3. Jane Klobas, Stefano Renzi
      Pages 35-52
  4. New Insights into Knowledge Management and Virtualization

    1. Front Matter
      Pages 53-53
    2. Paul Jackson, Jane Klobas
      Pages 111-133
    3. Stefano Renzi, Jane Klobas, Paul Jackson
      Pages 135-149
    4. Paul Jackson, Jane Klobas, Hosein Gharavi
      Pages 151-167
  5. Understanding Virtualization

    1. Front Matter
      Pages 169-169
    2. Jane Klobas
      Pages 171-179
    3. Paul Jackson, Jane Klobas, Gaela Bernini, Ivan Jensen, Stefano Renzi
      Pages 197-213
    4. Paul Jackson, Jane Klobas
      Pages 215-225
  6. Back Matter
    Pages 227-267

About this book


This book examines the capabilities needed to transform a globally distributed organization into a virtual organization (an organization that exists and operates across time and distance with the support of global communications technologies such as the Internet). It introduces techniques for definition of goals for virtualization, for monitoring progress toward virtualization and for studying the impact of virtualization on social uncertainty, knowledge sharing and knowledge transfer, organizational memory, transactive memory, communities of practice and organizational commitment, power and control. These techniques are applied in an extended case study of a development aid organization's attempts to use knowledge management for virtualization over a two year period. The multidisciplinary team of authors examines virtualization from points of view ranging from the organizational to the technological to the sociological and psychological.


Alignment Distributed Organizations Internet KMS Knowledge Sharing Management Manager Virtual Companies development knowledge management knowledge transfer organization

Authors and affiliations

  • Paul D. Jackson
    • 1
  1. 1.School of ManagementEdith Cowan UniversityJoondalupAustralia

Editors and affiliations

  • Jane E. Klobas
    • 1
    • 2
  1. 1.UWA Business SchoolUniversity of Western AustraliaCrawleyAustralia
  2. 2.Carlo F. Dondena Centre for Research in Social DynamicsUniversità BocconiMilanoItaly

Bibliographic information

  • DOI
  • Copyright Information Physica-Verlag Heidelberg 2008
  • Publisher Name Physica-Verlag HD
  • eBook Packages Business and Economics
  • Print ISBN 978-3-7908-1957-1
  • Online ISBN 978-3-7908-1958-8
  • Series Print ISSN 1431-1941
  • Buy this book on publisher's site