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Table of contents

  1. Front Matter
    Pages I-XIV
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  2. Social Media

    1. Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study
      Julian K. Ayeh, Daniel Leung, Norman Au, Rob Law
      Pages 1-12
    2. Social Media Use and Impact during the Holiday Travel Planning Process
      John Fotis, Dimitrios Buhalis, Nicos Rossides
      Pages 13-24
    3. An Assessment of Contagion on Social Networking Sites
      Iis P. Tussyadiah
      Pages 25-35

  3. Electronic Marketing I

    1. ConTur: An Intelligent Content Management System for the Tourism Sector
      German Herrero Cárcel, Aida Campo, Maria Gil, Ana Garcia, David Martin, Ion Zugasti et al.
      Pages 36-47
    2. Measuring Emotional States in Touristic Events: The Case of the Emocionómetro
      Aurkene Alzua-Sorzabal, Ion Gil Fuentetaja, Maria Peralta Ariza
      Pages 48-59
    3. Analysing the Emotional Appeal of a Website through Verbal and Pictorial Stimuli
      Anke Schneider, Barbara Stangl
      Pages 60-71

  4. Electronic Marketing II

    1. eTourism: Multimedia Brochures and Communication Chains
      Nicoletta Di Blas, Paolo Paolini
      Pages 72-83
    2. An Analysis of the Perceived Value of Touristic Location Based Services
      Barbara Neuhofer
      Pages 84-95
    3. A Typology of Travellers based on their Propensity to go online before, during and after the Trip
      Anne-Mette Hjalager, Jan Møller Jensen
      Pages 96-107

  5. Web Site and Search Engine Optimization

    1. A Methodology for Building Microformats
      Wilhelm Loibl, Dora Tüz
      Pages 108-119
    2. TripAdvisor.com vs. NYCGO.com: Evaluation of Functional Components of Generalist and Specialist Tourism Websites
      Young Shin Lim, Eunice Eunjung Yoo
      Pages 120-131
    3. Hotel Information Exposure in Cyberspace: The Case of Hong Kong
      Rosanna Leung, Rob Law
      Pages 132-142

  6. Technology Adoption and Diffusion

    1. Drivers of E-commerce Adoption in Egyptian Travel Agents
      Mohamed Abou-Shouk, Wai Mun Lim
      Pages 143-154
    2. A Follow Up of Internet Adopters’ Use, Perceptions and Channel Preferences of Electronic Travel Services
      Niklas Eriksson
      Pages 155-166
    3. Modelling and Comparing Malaysian Hotel Website Diffusion
      Noor Hazarina Hashim, Miriam Scaglione, Jamie Murphy
      Pages 167-178

  7. Online Communities

    1. Interacting with a Social Web of Smart Objects for Enhancing Tourist Experiences
      F. Cena, F. Antonelli, G. Biamino, F. Carmagnola, E. Chiabrando, L. Console et al.
      Pages 179-190
    2. Flashpacking: A Discussion of Independent Travel in a Digital World
      Cody Morris Paris
      Pages 191-202

  8. Tourism Management, Decision Support and E-Learning

    1. A ‘Green Economy Tourism System’ (GETS): Architecture and Usage
      Alexandra Law, G. Michael McGrath, Terry DeLacy
      Pages 203-214
    2. eTcoMM — eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management: The Case of Canton Ticino and Lombardy
      Elena Marchiori, Giulia Pavese, Lorenzo Cantoni
      Pages 215-226
    3. Tourism Training: An Investigation of Virtual Learning Experience in the Context of a Virtual World
      Yu-Chih Huang, Sheila J. Backman, Lan-Lan Chang
      Pages 227-238

  9. Mobile Technology and Services I

    1. Potential-of-Interest Maps for Mobile Tourist Information Services
      Yohei Kurata
      Pages 239-248
    2. Territoriality and Consumption Behaviour with Location-Based Media
      Iis P. Tussyadiah
      Pages 249-259
    3. Evaluation of Mobile Augmented Reality Applications for Tourism Destinations
      María Teresa Linaza, David Marimón, Paula Carrasco, Roberto Álvarez, Javier Montesa, Salvador Ramón Aguilar et al.
      Pages 260-271

  10. Mobile Technology and Services II

    1. Digitalizing Loyalty Cards in Tourism
      Wolfram Höpken, Philipp Deubele, Gerhard Höll, Jörn Kuppe, Dominik Schorpp, Roger Olides Zapata Licones et al.
      Pages 272-283
    2. Evaluation of Intelligent Routes for Personalised Electronic Tourist Guides
      Ander Garcia, Maria Teresa Linaza, Olatz Arbelaitz
      Pages 284-295
    3. Mobile Tourism Services and Technology Acceptance in a Mature Domestic Tourism Market: The Case of Switzerland
      Adrian Bader, Markus Baldauf, Sandra Leinert, Matthes Fleck, Andreas Liebrich
      Pages 296-307
    4. The New Landscape of Travel: A Comprehensive Analysis of Smartphone Apps
      Dan Wang, Zheng Xiang
      Pages 308-319

  11. Recommender Systems in Tourism

    1. Recommending Hotels based on Multi-Dimensional Customer Ratings
      Dietmar Jannach, Fatih Gedikli, Zeynep Karakaya, Oliver Juwig
      Pages 320-331
    2. Information Extraction for a Tourist Recommender System
      Ago Luberg, Priit Järv, Tanel Tammet
      Pages 332-343

  12. E-Intermediaries and Networks in Tourism

    1. Towards a Typology of Retail Cybermediation in Tourism Markets
      Benjamin Rensmann
      Pages 344-355
    2. Network Analysis of the Austrian eTourism Web
      Roland Piazzi, Rodolfo Baggio, Julia Neidhardt, Hannes Werthner
      Pages 356-367
    3. Electronic Marketing for China Outbound Tourism: Implications from Chinese Online Travellers
      Edmond H. C. Wu, Rob Law, Chaozhi Zhang
      Pages 368-378
    4. A study of Hospitality and Travel-Related Deals on Hong Kong Group-buying Websites
      Ada Lo, Joey Wu, Rob Law
      Pages 379-390

  13. Customer Research I

    1. New Tools for Studying Visitor Behaviours in Museums: A Case Study at the Louvre
      Yuji Yoshimura, Fabien Girardin, Juan Pablo Carrascal, Carlo Ratti, Josep Blat
      Pages 391-402
    2. A New Hotel Online Reputation Framework for Ontology Learning Development
      Sofia Reino, Aihnoa Serna, Carlos Lamsfus, Aurkene Azua-Sorzabal
      Pages 403-414

  14. Customer Research II

    1. When and Where Tourists are Viewing Exhibitions: Toward Sophistication of GPS-Assisted Tourist Activity Surveys
      Junya Kawase, Yohei Kurata, Naoto Yabe
      Pages 415-425
    2. Identification of Innovative Users for New Service Development in Tourism
      Rita Faullant, Ines Krajger, Markus Zanker
      Pages 426-436
    3. Differences in Social Presence Perceptions
      Myunghwa Kang, Ulrike Gretzel
      Pages 437-447

  15. User Generated Content I

    1. Factors influencing Travellers’ e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination
      Giacomo Del Chiappa, Stefano Dall’Aglio
      Pages 448-459
    2. Classification of Customer Reviews based on Sentiment Analysis
      Dietmar Gräbner, Markus Zanker, Günther Fliedl, Matthias Fuchs
      Pages 460-470
    3. Monitoring and Summarization of Hotel Reviews
      Walter Kasper, Mihaela Vela
      Pages 471-482

  16. User Generated Content II

    1. Destinations Similarity Based on User Generated Pictures’ Tags
      Alessandro Inversini, Davide Eynard, Elena Marchiori, Leonardo Gentile
      Pages 483-493
    2. What’s in a Travel Review Title?
      Silvia De Ascaniis, Ulrike Gretzel
      Pages 494-505
    3. An Empirical Study on the Relationship between Twitter Sentiment and Influence in the Tourism Domain
      Donato Barbagallo, Leonardo Bruni, Chiara Francalanci, Paolo Giacomazzi
      Pages 506-516

About these proceedings

Introduction

The papers presented in this volume advance the state of the art in social media and Web 2.0, electronic tourism marketing, web site and search engine optimization, technology adoption and diffusion, online communities, tourism management and decision support, eLearning, mobile technologies and applications in tourism, recommender systems, e-intermediaries and networks in tourism, customer research in e-tourism and user generated content. The volume collects research papers of prominent scholars from around the world with a disciplinary background in the fields of social or computer sciences. The book covers among the most significant topics within the study field of electronic tourism and, likewise, addresses academics and practitioners interested in latest advancements in the electronic travel and tourism domain.

Keywords

communication technology information technology tourism travel

Editors and affiliations

  • Matthias Fuchs
    • 1
  • Francesco Ricci
    • 2
  • Lorenzo Cantoni
    • 3
  1. 1.Faculty of Human SciencesMid Sweden UniversityÖstersundSweden
  2. 2.Faculty of Computer ScienceFree University of Bozen-BolzanoBozen-BolzanoItaly
  3. 3.Faculty of Communication SciencesUniversità della Svizzera ItalianaLuganoSwitzerland

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-7091-1142-0
  • Copyright Information Springer-Verlag GmbH Wien 2012
  • Publisher Name Springer, Vienna
  • Print ISBN 978-3-7091-1141-3
  • Online ISBN 978-3-7091-1142-0
  • Buy this book on publisher's site