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Communicating in Hospital Emergency Departments

  • Diana Slade
  • Marie Manidis
  • Jeannette McGregor
  • Hermine Scheeres
  • Eloise Chandler
  • Jane Stein-Parbury
  • Roger Dunston
  • Maria Herke
  • Christian M.I.M. Matthiessen

Table of contents

  1. Front Matter
    Pages i-xix
  2. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 1-23
  3. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 25-54
  4. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 55-78
  5. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 79-96
  6. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 97-124
  7. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 125-145
  8. Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury et al.
    Pages 147-154
  9. Back Matter
    Pages 155-158

About this book

Introduction

This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative emergency departments (EDs). The book describes the communicative complexity and intensity of work in the ED and identifies the features of successful patient-clinician interactions. Drawing on authentic examples of communication within the ED, the book provides comprehensive communication strategies for healthcare professionals that can be readily integrated into everyday practice.

‘Professor Diana Slade and her colleagues have written an innovative and practical book on communication and relationships in emergency departments and their effects on the patient experience. Rarely does one find a book that so seamlessly translates research findings into practical action strategies. The book is an invaluable resource for the training of physicians, nurses, hospital administrators and others in healthcare.’

- Elizabeth A. Rider, MSW, MD, FAAP, Department of Pediatrics, Harvard Medical School

‘My participation in the UTS Emergency Communication project provided extraordinary insights into the complexities and subtleties of communication encounters during a patient’s emergency department journey. This project has made a lasting impact on my daily work, and I hope will improve emergency patient care into the future.’

- Dr Nick Taylor, Emergency Medicine Specialist, The Canberra Hospital

‘The captured clinical conversations between doctors, nurses and patients are fascinating... The discussion and conclusions provide a rare insight into an integral and critical component of Emergency Medicine practice. The team, led by Professor Slade, was truly unobtrusive, professional and personable.’

- Dr Marian Lee, Emergency Physician, Director of Emergency Medicine Training

Keywords

Communication & Patient Safety Emergency Departments Health Communication Patient Centred Care Patient-Clinician Communication

Authors and affiliations

  • Diana Slade
    • 1
  • Marie Manidis
    • 2
  • Jeannette McGregor
    • 3
  • Hermine Scheeres
    • 4
  • Eloise Chandler
    • 5
  • Jane Stein-Parbury
    • 6
  • Roger Dunston
    • 7
  • Maria Herke
    • 8
  • Christian M.I.M. Matthiessen
    • 9
  1. 1.University of Technology, SydneySydneyAustralia
  2. 2.University of Technology, SydneySydneyAustralia
  3. 3.University of Technology, SydneySydneyAustralia
  4. 4.University of Technology, SydneySydneyAustralia
  5. 5.University of Technology, SydneySydneyAustralia
  6. 6.University of Technology, SydneySydneyAustralia
  7. 7.University of Technology, SydneySydneyAustralia
  8. 8.Macquarie UniversitySydneyAustralia
  9. 9.Hong Kong Polytechnic UniversityHong KongHong Kong SAR

Bibliographic information