Book 2014

Information Systems Outsourcing

Towards Sustainable Business Value

Editors:

ISBN: 978-3-662-43819-0 (Print) 978-3-662-43820-6 (Online)

Table of contents (20 chapters)

  1. Front Matter

    Pages i-ix

  2. No Access

    Chapter

    Pages 1-19

    Information Technology Outsourcing: Towards Sustainable Business Value

  3. Innovation Management

    1. Front Matter

      Pages 21-21

    2. No Access

      Chapter

      Pages 23-36

      Investigating the Relationship Between Outsourcing and Innovation

    3. No Access

      Chapter

      Pages 37-64

      Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation

  4. Governance Frames

    1. Front Matter

      Pages 65-65

    2. No Access

      Chapter

      Pages 67-88

      Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts

    3. No Access

      Chapter

      Pages 89-114

      The Post-Crisis Outsourcing Relationship: Building Institutional Trust, Technology and Regulatory Controls

    4. No Access

      Chapter

      Pages 115-138

      Software Outsourcing Decision Aid (SODA): A Requirements Based Decision Support Method and Tool

  5. Dynamic Governance Adaptation

    1. Front Matter

      Pages 139-139

    2. No Access

      Chapter

      Pages 141-185

      The Emergence of Formal Control Specificity in Information Systems Outsourcing: A Process-View

    3. No Access

      Chapter

      Pages 187-222

      Information System Outsourcing Dynamics: A Case Study as Seen by a Client Boundary Role Person

    4. No Access

      Chapter

      Pages 223-243

      Managing Knowledge Transfer in Software-Maintenance Outsourcing Transitions: A System-Dynamics Perspective

  6. Multi-vendor and Multi-client Ecosystem Management

    1. Front Matter

      Pages 245-245

    2. No Access

      Chapter

      Pages 247-272

      From Onshore to Offshore of IT Services Outsourcing: History of One Large Australian Organisation’s Journey

    3. No Access

      Chapter

      Pages 273-287

      Towards Understanding Knowledge Integration in Multi-Sourcing Engagements

    4. No Access

      Chapter

      Pages 289-312

      Who Is the Favored Bride? Challenges in Switching to a Multi-vendor Offshoring Strategy

    5. No Access

      Chapter

      Pages 313-345

      Understanding the Role of Organizational Integration in Developing and Operating Software-as-a-Service

  7. International Growth: The Case of China

    1. Front Matter

      Pages 347-347

    2. No Access

      Chapter

      Pages 349-368

      The Development of IT Service Quality Standards in China

    3. No Access

      Chapter

      Pages 369-394

      Moving up the Global Value Chain: The Case of Chinese IT Service Firms

  8. Social Responsibility and Social Capital Management

    1. Front Matter

      Pages 395-395

    2. No Access

      Chapter

      Pages 397-429

      The Impact of Impact Sourcing: Framing a Research Agenda

    3. No Access

      Chapter

      Pages 431-449

      Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-firm Collaboration

    4. No Access

      Chapter

      Pages 451-476

      Social Capital: A Framework for Studying IT Outsourcing

  9. Crowdsourcing and Open Platforms

    1. Front Matter

      Pages 477-477

    2. No Access

      Chapter

      Pages 479-500

      New Capabilities: Can IT Vendors Leverage Crowdsourcing?

    3. No Access

      Chapter

      Pages 501-515

      A Business Ecosystem Perspective on Open Platforms and Outsourcing Relationships: A Software Industry Case Study