Service Level Management in Cloud Computing

Pareto-Efficient Negotiations, Reliable Monitoring, and Robust Monitor Placement

  • Melanie Holloway

Table of contents

  1. Front Matter
    Pages I-XVII
  2. Melanie Holloway
    Pages 1-9
  3. Melanie Holloway
    Pages 11-38
  4. Melanie Holloway
    Pages 39-61
  5. Melanie Holloway
    Pages 63-81
  6. Melanie Holloway
    Pages 83-110
  7. Melanie Holloway
    Pages 111-136
  8. Melanie Holloway
    Pages 137-164
  9. Melanie Holloway
    Pages 165-206
  10. Melanie Holloway
    Pages 207-212
  11. Back Matter
    Pages 213-250

About this book


​Melanie Holloway explores a cloud broker offering service level agreement negotiation and monitoring as a service to consumers. She proposes a negotiation mechanism, which enables the achievement of economically efficient agreements, and an approach for reliable consumer side availability monitoring in conjunction with strategies for robust monitor placement. The author addresses the loss of control of consumers over critical aspects, specifically quality of service, when using services from the cloud. Basically, the cloud computing paradigm places the responsibility for resource management on the provider side. Hence, the control over cloud service performance is very limited on the consumer side.

  • Basic System Design of the Cloud Broker
  • Pareto-Efficient Negotiation Mechanism
  • Reliable Consumer Side Availability Monitoring 
  • Exact Optimization Approach and Heuristics for Robust Monitor Placement
Target groups
  • Lecturers and students in the field of computer science and business administration
  • Practitioners in the field of cloud computing and IT business
The Author
Melanie Holloway did her studies in joint computer science and business administration at Technische Universität Darmstadt and received her Ph.D. degree from the Multimedia Communications Lab (KOM) of Prof. Dr.-Ing. Ralf Steinmetz. Currently, she is working as an IT business analyst at a German credit reporting agency.


Service Level Agreements Quality of Service Optimization Brokerage Probing Tabu Search

Authors and affiliations

  • Melanie Holloway
    • 1
  1. 1.Multimedia Communications Lab (KOM)Technische Universität DarmstadtDarmstadtGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden GmbH 2017
  • Publisher Name Springer Vieweg, Wiesbaden
  • eBook Packages Computer Science
  • Print ISBN 978-3-658-18772-9
  • Online ISBN 978-3-658-18773-6
  • Buy this book on publisher's site