Implementing IT Processes

The Main 17 IT Processes and Directions for a Successful Implementation

  • Lionel┬áPilorget

Table of contents

  1. Front Matter
    Pages I-XIV
  2. Lionel Pilorget
    Pages 1-5
  3. Introduction of IT Process Modeling

    1. Front Matter
      Pages 1-1
    2. Lionel Pilorget
      Pages 9-20
    3. Lionel Pilorget
      Pages 21-27
    4. Lionel Pilorget
      Pages 29-48
  4. Description of the Individual IT Processes

    1. Front Matter
      Pages 1-1
    2. Lionel Pilorget
      Pages 51-71
    3. Lionel Pilorget
      Pages 73-92
    4. Lionel Pilorget
      Pages 93-105
    5. Lionel Pilorget
      Pages 107-128
    6. Lionel Pilorget
      Pages 139-143
    7. Lionel Pilorget
      Pages 145-156
  5. Implementation of the Model

    1. Front Matter
      Pages 1-1
    2. Lionel Pilorget
      Pages 159-175
    3. Lionel Pilorget
      Pages 177-197
    4. Lionel Pilorget
      Pages 199-213
    5. Lionel Pilorget
      Pages 215-216
  6. Back Matter
    Pages 217-239

About this book


Information Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity.


The IT Process Map - Process Dependencies - IT Governance and Process Roles - Functional Groups: Strategic Decision Making, Planning & Controlling, Account Management, Change Implementation Implementation, IT Operation & Configuration Management, Supplier Management, IT Support - Introduction of Standard IT Processes - Process Performance Indicators and Reporting - Evaluation of Process Maturity

Target Group

CIOs, IT Managers, IT Consultants

Students of Informatics and Economics

The Author

Lionel Pilorget is managing projects which combine the financial, technological, and organisational dimensions. He is interested in having automated solutions in place which enable an efficient processing of complex tasks.


IT Architecture IT Continuity Management IT Financial Management IT Project Management IT Project Portfolio Management IT Quality Management IT Release Management IT Service Management IT Standards IT Strategy IT process governance performance process automation process implementation standardization system integration

Authors and affiliations

  • Lionel┬áPilorget
    • 1
  1. 1.BaselSwitzerland

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden 2015
  • Publisher Name Springer Vieweg, Wiesbaden
  • eBook Packages Computer Science
  • Print ISBN 978-3-658-04772-6
  • Online ISBN 978-3-658-04773-3
  • Buy this book on publisher's site