Global Purchasing Processes in the Business Sector Automotive Aftermarket

Development of a Reference Model

  • Anna-Lena Jäger

Part of the BestMasters book series (BEST)

Table of contents

  1. Front Matter
    Pages I-XVIII
  2. Anna-Lena Jäger
    Pages 1-5
  3. Anna-Lena Jäger
    Pages 6-9
  4. Anna-Lena Jäger
    Pages 10-18
  5. Anna-Lena Jäger
    Pages 35-43
  6. Anna-Lena Jäger
    Pages 44-70
  7. Back Matter
    Pages 71-97

About this book


Due to the purchase of many companies in recent years and a still growing Automotive Aftermarket business sector, it was moreover indicated that a reorganization of the Process Map is unavoidable. Anna-Lena Jäger develops a reference model for all purchasing processes in the Automotive Aftermarket business sector. The analysis of the existing processes is carried out on the basis of manuals, central directives and other relevant process documents. By contrast, the new processes are compiled and developed with the support of process experts and affect employees using individual interviews and group discussions.




  • The Automotive Aftermarket Business Sector
  • Approach of the Survey and Modeling of Processes
  • Process Modeling with BPMN



Target Groups

  • Researchers and students in the fields of management, purchase and logistics
  • Executives and consultants in these areas



The Author

Anna-Lena Jäger wrote her master thesis under the supervision of Prof. Dr. Jürgen Gottschalck at the Department of Business Administration and Engineering at the University of Applied Science Pforzheim.


Automotive Aftermarket Business Sector Process Modeling with BPMN Purchase and Logistics

Authors and affiliations

  • Anna-Lena Jäger
    • 1
  1. 1.Wirtschaftsingenieurwesen, Fak. TechnikHochschule PforzheimPforzheimGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden 2014
  • Publisher Name Springer Gabler, Wiesbaden
  • eBook Packages Business and Economics
  • Print ISBN 978-3-658-04647-7
  • Online ISBN 978-3-658-04648-4
  • About this book