Business Networking

Shaping Enterprise Relationships on the Internet

  • Hubert Österle
  • Elgar Fleisch
  • Rainer Alt

Table of contents

  1. Front Matter
    Pages i-xv
  2. Introduction

    1. Rainer Alt, Elgar Fleisch, Hubert Österle
      Pages 1-13
  3. Building the Foundation

    1. Front Matter
      Pages 15-15
    2. Hubert Österle
      Pages 17-54
    3. Elgar Fleisch, Hubert Österle
      Pages 55-91
  4. Business Concepts

    1. Front Matter
      Pages 93-93
    2. Rainer Alt, Thomas Puschmann, Christian Reichmayr
      Pages 95-116
    3. Elgar Fleisch, Hubert Österle, Robert Betts
      Pages 117-125
    4. Rainer Alt, Karl Maria Grünauer, Christian Reichmayr, Rudolf Zurmühlen
      Pages 127-142
    5. Jens Schulze, Frédéric Thiesse, Volker Bach, Hubert Österle
      Pages 143-160
  5. Information System Concepts

    1. Front Matter
      Pages 161-161
    2. Thomas Huber, Rainer Alt, Vladimir Barak, Hubert Österle
      Pages 163-183
    3. Karl Maria Grünauer, Elgar Fleisch, Hubert Österle
      Pages 185-200
    4. Ralph Dolmetsch, Elgar Fleisch, Hubert Österle
      Pages 201-217
    5. Thomas Huber, Rainer Alt, Günter Lehmann
      Pages 219-237
  6. Key Success Factors

    1. Front Matter
      Pages 239-239
    2. Roland Klüber, Karl Maria Grünauer, Rainer Alt, Robert Betts, Karl-Heinz Schelhas
      Pages 257-276
    3. Roger Benz, Elgar Fleisch, Karl Maria Grünauer, Hubert Österle, Rudolf Zurmühlen
      Pages 277-291
    4. Sven Pohland, Elgar Fleisch
      Pages 293-311
    5. Rainer Alt, Elgar Fleisch, Hubert Österle
      Pages 313-320
  7. Back Matter
    Pages 321-376

About this book


Electronic commerce, supply chain management, customer relationship management, and other forms of Business Networking will fundamentally change the way business will be conducted in the information age. We will see close collaboration between processes of different enterprises, and above all, new enterprises and new processes. Business Networking offers exceptional opportunities for innovators and harbors fundamental risks for slowpokes. This book proposes a process-oriented model for Business Networking and the concept of networkability to develop realistic strategies for managing enterprise relationships in the Internet economy. It formulates key success factors and management guidelines which were developed in close cooperation between research and practice.


E-Commerce E-Procurement E-Services Electronic Procurement Electronic Services Internet Networkability business business process customer relationship management electronic commerce information system management networks strategy

Authors and affiliations

  • Hubert Österle
    • 1
  • Elgar Fleisch
    • 1
  • Rainer Alt
    • 1
  1. 1.Institute for Information ManagementUniversity of St. GallenSt. GallenSwitzerland

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2000
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-642-98078-7
  • Online ISBN 978-3-642-98076-3
  • Buy this book on publisher's site