Total Quality Management as a Holistic Management Concept

The European Model for Business Excellence

  • Klaus J. Zink

Table of contents

  1. Front Matter
    Pages I-IX
  2. Business Excellence through Total Quality

  3. The European Model for Business Excellence

  4. Selected Managerial Methods in Context of Total Quality

    1. Klaus J. Zink
      Pages 221-246
    2. Klaus J. Zink
      Pages 247-264
    3. Klaus J. Zink
      Pages 265-280
    4. Klaus J. Zink
      Pages 281-298
  5. Back Matter
    Pages 299-355

About this book


In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.


European Business Excellence Model Europäisches Qualitätsmodell Organisation Organisational Development Organisationsentwicklung Total Quality Management Umfassendes Qualitätsmanagement organization quality management total quality management (TQM)

Authors and affiliations

  • Klaus J. Zink
    • 1
  1. 1.University of KaiserslauternKaiserslauternGermany

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 1998
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-642-72100-7
  • Online ISBN 978-3-642-72098-7
  • Buy this book on publisher's site