Handbook on Business Process Management 2

Strategic Alignment, Governance, People and Culture

  • Jan vom Brocke
  • Michael Rosemann

Part of the International Handbooks on Information Systems book series (INFOSYS)

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Strategic Alignment

    1. Front Matter
      Pages 1-3
    2. Jerry Luftman
      Pages 5-43
    3. Mathias Kirchmer
      Pages 79-99
    4. Jan vom Brocke, Christian Sonnenberg
      Pages 101-132
    5. Markus Brenner, André Coners, Benjamin Matthies
      Pages 133-152
    6. Constantin Houy, Peter Fettke, Peter Loos
      Pages 153-175
    7. Chris Aitken, Christine Stephenson, Ryan Brinkworth
      Pages 177-202
    8. Tobias Bucher, David Raber, Robert Winter
      Pages 203-225
    9. Michael Leyer, Diana Heckl, Jürgen Moormann
      Pages 227-241
    10. Michael zur Muehlen, Robert Shapiro
      Pages 243-263
    11. Shazia Sadiq, Guido Governatori
      Pages 265-288
    12. Wasana Bandara, Alain Guillemain, Paul Coogans
      Pages 289-307
  3. Governance

    1. Front Matter
      Pages 309-310
    2. M. Lynne Markus, Dax D. Jacobson
      Pages 311-332
    3. Andrew Spanyi
      Pages 333-349
    4. August-Wilhelm Scheer, Michael Hoffmann
      Pages 351-380
    5. Leandro Jesus, André Macieira, Daniel Karrer, Heitor Caulliraux
      Pages 399-420
    6. Roger Tregear
      Pages 421-441
    7. Jyoti M. Bhat, Jude Fernandez, Manish Kumar, Sukriti Goel
      Pages 443-470
    8. Stefan Novotny, Nicholas Rohmann
      Pages 471-483
    9. Peter Fettke, Jörg Zwicker, Peter Loos
      Pages 485-512
  4. People and Culture

    1. Front Matter
      Pages 513-515
    2. Alexandra Kokkonen, Wasana Bandara
      Pages 517-546
    3. Yvonne Lederer Antonucci
      Pages 547-572
    4. Keith Harrison-Broninski
      Pages 573-599
    5. Albert Fleischmann, Werner Schmidt, Christian Stary
      Pages 601-621
    6. Dimitris Karagiannis, Robert Woitsch
      Pages 623-648
    7. Theresa Schmiedel, Jan vom Brocke, Jan Recker
      Pages 649-663
    8. Ulrike Baumöl
      Pages 665-692
    9. Jan vom Brocke, Martin Petry, Theresa Schmiedel, Christian Sonnenberg
      Pages 693-713
    10. Stefan Seidel, Katherine Shortland, David Court, Didier Elzinga
      Pages 715-739
    11. Hugh Peterken, Wasana Bandara
      Pages 761-786
  5. Back Matter
    Pages 787-865

About this book


Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM. 


"The practice of Business Process Management has progressed significantly since Michael Hammer and I wrote the Reengineering book. This "handbook" presents the most complete description of the competencies required for BPM and exhaustively describes what we have learned about process management in the last 20 years."


Jim Champy (Co-Author of the Best-Seller ´Business Process Reengineering´ by Michael Hammer and Jim Champy)



Business Process Management Change Management Organizational Management Process Modelling Workflow Management

Editors and affiliations

  • Jan vom Brocke
    • 1
  • Michael Rosemann
    • 2
  1. 1.Institute of Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.School of Information SystemsQueensland University of TechnologyBrisbaneAustralia

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2015
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-45102-7
  • Online ISBN 978-3-642-45103-4
  • Buy this book on publisher's site