Advertisement

© 2014

The Road to a Modern IT Factory

Industrialization – Automation – Optimization

  • Ferri Abolhassan
Book

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xx
    PDF
  2. Introduction
    Ferri Abolhassan
    Pages 1-8

  3. Critical Factors for Successful Global IT Service Organizations

    1. Front Matter
      Pages 9-9
      PDF
    2. The Challenges of Modern IT
      Falk Uebernickel, Walter Brenner
      Pages 11-32

  4. Industrial Reformation

    1. Front Matter
      Pages 33-33
      PDF
    2. Transformation in the IT Industry
      Katharina Grimme, Peter Kreutter
      Pages 35-41
    3. From Project to Product Orientation
      Markus Löffler, Felix Reinshagen
      Pages 43-48
    4. The IT Product Factory
      Markus Löffler, Felix Reinshagen
      Pages 49-55
    5. Industrialization in IT and Traditional Industries: Similarities and Differences
      Katharina Grimme, Peter Kreutter
      Pages 57-62

  5. Tools for Short-Term Optimization and Greater Efficiency

    1. Front Matter
      Pages 63-63
      PDF
    2. Short-Term Quality Improvements
      Stephan Kasulke
      Pages 65-71
    3. Optimizing Costs and Efficiency
      Stefan Bucher, Carsten Glohr
      Pages 73-78
    4. Governance Models
      Carsten Glohr
      Pages 79-86
    5. Performance Management and Reporting
      Jörn Kellermann, Tom In der Rieden, Gregor Altmann
      Pages 87-90

  6. Structural Changes

    1. Front Matter
      Pages 91-91
      PDF
    2. Elements of Structural Change and the Management of Transformation
      Henryk Biesiada
      Pages 93-96
    3. Improving Quality over the Medium and Long Term
      Stephan Kasulke
      Pages 97-100
    4. The IT Factory: A Vision of Standardization and Automation
      Carsten Glohr, Jörn Kellermann, Holger Dörnemann
      Pages 101-109
    5. Focusing on Core Competencies and Divestment
      Marc Wilczek
      Pages 111-115
    6. Utilization
      Tom In der Rieden
      Pages 117-122

About this book

Introduction

IT is currently going through one of its most critical phases of transformation. IT vendors and IT service organizations are revolutionizing their production and service processes, adopting industrial practices. It is only through the consistent transformation into factory-like structures that quality, effectiveness and efficiency can be increased. By integrating professional concepts and methods taken from the context of industrial production, it is possible to meet functional and qualitative requirements from the departments and therefore from the end user. On top of that this new paradigm enables the implementation of optimal processes in the organization. An interdisciplinary team of authors addresses the current challenges for global IT services organizations and describes the process of IT industrialization. The transformation of the IT industry towards the model of an IT factory is the core theme of this book, which takes the latest findings from applied research, consulting and IT business practices and combines them into a consistent and innovative approach to IT services.

Keywords

IT Industrialisation IT Outsourcing IT Services Innovation Management Service Level Agreements Sourcing

Editors and affiliations

  • Ferri Abolhassan
    • 1
  1. 1.T-Systems International GmbHSaarbrückenGermany

About the editors

Dr. Ferri Abolhassan is Director of Production & Systems Integration at T-Systems International. He joined T-Systems in September 2008 and holds a doctorate in computer science. Dr. Abolhassan started his career in research and development in 1987 at Siemens in Munich. From 1989 to 1991 his work in the field of parallel computer architecture brought him to IBM in the United States. Between 1992 and 2001, Dr. Abolhassan held various management positions at SAP. As Senior Vice President of SAP’s global "Retail and Consumer Products" business unit, he successfully developed and marketed SAP’s channel management solution in the retail sector.

Bibliographic information

Reviews

From the book reviews:

“The organization of this collection of papers into six broad topics makes the book easy to read … . editor has successfully combined the writing of 28 separate authors to deliver a fairly consistent feel. … The book is topical, and an interesting view of the state of rapid change within the IT industry. … If you work in the IT industry and want to know where you may be in five years’ time, then this is a must read.” (David B. Henderson, Computing Reviews, December, 2014)