Engineering and Management of IT-based Service Systems

An Intelligent Decision-Making Support Systems Approach

ISBN: 978-3-642-39927-5 (Print) 978-3-642-39928-2 (Online)

Table of contents (11 chapters)

  1. Front Matter

    Pages i-xii

  2. No Access

    Chapter

    Pages 1-18

    Knowledge Management in ITSM: Applying the DIKW Model

  3. No Access

    Chapter

    Pages 19-33

    IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

  4. No Access

    Chapter

    Pages 35-65

    DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study

  5. No Access

    Chapter

    Pages 67-81

    Managing Cloud Services with IT Service Management Practices

  6. No Access

    Chapter

    Pages 83-99

    Towards Semantic Support for Business Process Integration

  7. No Access

    Chapter

    Pages 101-129

    Integrating ERP with Negotiation Tools in Supply Chain

  8. No Access

    Chapter

    Pages 131-154

    Adaptive Applications: Definition and Usability in IT-based Service Systems Management

  9. No Access

    Chapter

    Pages 155-177

    Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management

  10. No Access

    Chapter

    Pages 179-200

    Improving Decision-Making for Clinical Research and Health Administration

  11. No Access

    Chapter

    Pages 201-213

    Architecture for Business Intelligence Design on the IT Service Management Scope

  12. No Access

    Chapter

    Pages 215-232

    Improving IT Service Management with Decision-Making Support Systems