Service Science in China

  • Jiazhen Huo
  • Zhisheng Hong

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Jiazhen Huo, Zhisheng Hong
    Pages 1-38
  3. Jiazhen Huo, Zhisheng Hong
    Pages 39-68
  4. Jiazhen Huo, Zhisheng Hong
    Pages 69-96
  5. Jiazhen Huo, Zhisheng Hong
    Pages 97-127
  6. Jiazhen Huo, Zhisheng Hong
    Pages 129-166
  7. Jiazhen Huo, Zhisheng Hong
    Pages 167-221
  8. Jiazhen Huo, Zhisheng Hong
    Pages 223-283
  9. Jiazhen Huo, Zhisheng Hong
    Pages 285-317
  10. Jiazhen Huo, Zhisheng Hong
    Pages 319-399
  11. Jiazhen Huo, Zhisheng Hong
    Pages E1-E1

About this book

Introduction

A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy.

Keywords

Modern service industries Research system Service delivery Service operation management Service science

Authors and affiliations

  • Jiazhen Huo
    • 1
  • Zhisheng Hong
    • 2
  1. 1., School of Economics and ManagementTongji UniversityShanghaiChina, People's Republic
  2. 2., School of Economics and ManagementTongji UniversityShanghaiChina, People's Republic

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-34497-8
  • Copyright Information Springer-Verlag Berlin Heidelberg 2013
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-34496-1
  • Online ISBN 978-3-642-34497-8
  • About this book