Table of contents

  1. Front Matter
    Pages I-XXVII
  2. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 1-31
  3. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 33-61
  4. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 63-96
  5. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 97-153
  6. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 155-184
  7. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 185-211
  8. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 213-251
  9. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 253-296
  10. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 297-352
  11. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 353-383
  12. Back Matter
    Pages 385-399

About this book

Introduction

Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way individual activities are performed, but rather about managing entire chains of events, activities and decisions that ultimately produce added value for an organization and its customers.

This textbook encompasses the entire BPM lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.   

In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 100 hands-on exercises – many with solutions – as well as numerous suggestions for further reading. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website fundamentals-of-bpm.org.

Keywords

BPM - business process management BPMN process analysis process automation process discovery process improvement process intelligence process mining process modeling workflow management system

Authors and affiliations

  • Marlon Dumas
    • 1
  • Marcello La Rosa
    • 2
  • Jan Mendling
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.Queensland University of TechnologyBrisbaneAustralia
  3. 3.Institute for Information BusinessVienna Uni. of Economics & BusinessViennaAustria
  4. 4.Department of Mathematics, and Computer ScienceEindhoven University of TechnologyEindhovenNetherlands

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-33143-5
  • Copyright Information Springer-Verlag Berlin Heidelberg 2013
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-642-33142-8
  • Online ISBN 978-3-642-33143-5
  • About this book