Strategic Management of Professional Service Firms

Theory and Practice

  • Stephan Kaiser
  • Max Josef Ringlstetter

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Professional Service Firms

    1. Front Matter
      Pages 1-1
    2. Stephan Kaiser, Max Josef Ringlstetter
      Pages 3-15
    3. Stephan Kaiser, Max Josef Ringlstetter
      Pages 17-20
    4. Stephan Kaiser, Max Josef Ringlstetter
      Pages 21-35
  3. Management of Strategic Resources

    1. Front Matter
      Pages 37-37
    2. Stephan Kaiser, Max Josef Ringlstetter
      Pages 39-58
    3. Stephan Kaiser, Max Josef Ringlstetter
      Pages 59-74
    4. Stephan Kaiser, Max Josef Ringlstetter
      Pages 75-86
  4. Management of Professionals

    1. Front Matter
      Pages 87-87
    2. Stephan Kaiser, Max Josef Ringlstetter
      Pages 89-104
    3. Stephan Kaiser, Max Josef Ringlstetter
      Pages 105-115
    4. Stephan Kaiser, Max Josef Ringlstetter
      Pages 117-127
    5. Stephan Kaiser, Max Josef Ringlstetter
      Pages 129-141
  5. Management of Strategic Development

    1. Front Matter
      Pages 143-143
    2. Stephan Kaiser, Max Josef Ringlstetter
      Pages 145-160
    3. Stephan Kaiser, Max Josef Ringlstetter
      Pages 161-171
    4. Stephan Kaiser, Max Josef Ringlstetter
      Pages 173-181
    5. Stephan Kaiser, Max Josef Ringlstetter
      Pages 183-188
  6. Back Matter
    Pages 189-208

About this book

Introduction

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

Keywords

Knowledge-Intensive Firms Management Professional Service Firms Strategy

Authors and affiliations

  • Stephan Kaiser
    • 1
  • Max Josef Ringlstetter
    • 2
  1. 1., Wirtschafts- u. OrganisationswissenschafUniversität der Bundeswehr MünchenNeubibergGermany
  2. 2.Katholische Universität Eichstätt-IngolsIngolstadtGermany

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-16063-9
  • Copyright Information Springer-Verlag Berlin Heidelberg 2011
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-16062-2
  • Online ISBN 978-3-642-16063-9
  • About this book