Working with India

The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry

  • Authors
  • Wolfgang Messner

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Pages 29-50
  3. Pages 95-114
  4. Pages 115-138
  5. Pages 149-160
  6. Back Matter
    Pages 163-178

About this book


Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified.

This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates.

Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.


Expatriates Information Technology (IT) Intercultural Management Intercultural Studies Management Offshoring Outsourcing People Management business development society

Bibliographic information

  • DOI
  • Copyright Information Springer Berlin Heidelberg 2009
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-540-89077-5
  • Online ISBN 978-3-540-89078-2
  • Buy this book on publisher's site