Mobile Service Innovation and Business Models

  • Harry Bouwman
  • Henny De Vos
  • Timber Haaker

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Theory

    1. Front Matter
      Pages 3-7
    2. H. Bouwman, E. Fielt
      Pages 9-30
    3. H. Bouwman, E. Faber, T. Haaker, B. Kijl, M. De Reuver
      Pages 31-70
    4. H. Bouwman, E. Faber, E. Fielt, T. Haaker, M. De Reuver
      Pages 71-88
    5. M. De Reuver, H. Bouwman, T. De Koning
      Pages 89-114
    6. H. De Vos, T. Haaker
      Pages 115-136
    7. H. Bouwman, E. Faber, T. Haaker, R. Feenstra
      Pages 137-150
  3. Applications

    1. Front Matter
      Pages 151-151
    2. M. De Reuver, H. Bouwman
      Pages 167-178
    3. M. De Reuver, M. Steen
      Pages 179-189
    4. H. Bouwman, M. Zhengjia, P. Van Der Duin, S. Limonard
      Pages 205-216
    5. T. Haaker
      Pages 217-232
    6. H. Bouwman, J. -C. Sandy
      Pages 233-240
    7. H. Bouwman, M. De Reuver, H. Schipper
      Pages 253-267
    8. E. Fielt, R. Huis In’tVeld, M. Vollenbroek-Hutten
      Pages 269-281
  4. Back Matter
    Pages 297-327

About this book


Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration with other companies and organizations is necessary. Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers. This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a ‘holistic’ view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance. It elaborates on critical design issues that ultimately shape the business model and drive its viability.


Information Technology (IT) Mobile Payment Mobile Service Innovation Service Innovation business models innovation innovation management organization

Editors and affiliations

  • Harry Bouwman
    • 1
  • Henny De Vos
    • 2
  • Timber Haaker
    • 2
  1. 1.Fac. Technology, Policy & ManagementDelft University of TechnologyBX DelftNetherlands
  2. 2.Telematica InstituutAN EnschedeNetherlands

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2008
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-540-79237-6
  • Online ISBN 978-3-540-79238-3
  • Buy this book on publisher's site