Services Science

Fundamentals, Challenges and Future Developments

  • Bernd Stauss
  • Kai Engelmann
  • Anja Kremer
  • Achim Luhn
Conference proceedings

Table of contents

  1. Front Matter
    Pages I-VI
  2. Editorial

    1. Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn
      Pages 1-8
  3. Services Science — Necessity and Conceptual Fundamentals

    1. Front Matter
      Pages 9-9
    2. Dieter Spath, Walter Ganz, Thomas Meiren, Bernd Bienzeisler
      Pages 41-53
  4. Services Science — Focus Research

  5. Services Science — Focus Teaching

    1. Front Matter
      Pages 89-89
    2. Mary Jo Bitner, Stephen W. Brown
      Pages 91-101
    3. Klaus-Peter Fähnrich, Kyrill Meyer
      Pages 103-109
    4. Gerhard Heckelmann
      Pages 111-113
    5. Markus Schwarz
      Pages 115-116
  6. Services Science — Focus Collaboration

    1. Front Matter
      Pages 117-117
    2. Bo Edvardsson, Anders Gustafsson
      Pages 137-147
    3. Tilo Böhmann, Stefanie Jahner, Helmut Krcmar
      Pages 149-154
    4. Matthias K. Hartmann
      Pages 163-168
  7. Back Matter
    Pages 169-172

About these proceedings


The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.


Knowledge-Intensive Services Service-Oriented Education Service-Related Collaboration Services Research Services Science business management

Editors and affiliations

  • Bernd Stauss
    • 1
  • Kai Engelmann
    • 2
  • Anja Kremer
    • 3
  • Achim Luhn
    • 4
  1. 1.Catholic University Eichstätt-IngolstadtIngolstadtGermany
  2. 2.Roland Berger Strategy ConsultantsMünchenGermany
  3. 3.IBM Deutschland GmbHFrankfurt am MainGermany
  4. 4.Siemens AG IT Solutions and ServicesMünchenGermany

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2008
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-540-74487-0
  • Online ISBN 978-3-540-74489-4
  • Buy this book on publisher's site