Process Management

A Guide for the Design of Business Processes

  • Jörg Becker
  • Martin Kugeler
  • Michael Rosemann

Table of contents

  1. Front Matter
    Pages I-XVII
  2. Jörg Becker, Dieter Kahn
    Pages 1-12
  3. Jörg Becker, Dieter Kahn, Clemens Wernsmann
    Pages 13-39
  4. Michael Rosemann
    Pages 41-78
  5. Jörg Becker, Volker Meise
    Pages 79-105
  6. Ansgar Schwegmann, Michael Laske
    Pages 107-133
  7. Mario Speck, Norbert Schnetgöke
    Pages 135-163
  8. Martin Kugeler, Michael Vieting
    Pages 165-205
  9. Michael Laske, Redmer Luxem
    Pages 207-232
  10. Stefan Neumann, Christian Probst, Clemens Wernsmann
    Pages 233-250
  11. Back Matter
    Pages 289-339

About this book


Process Management is a comprehensive compendium for the contemporary design of process-oriented organizations. It presents a proven methodology for the introduction and sustainable management of business processes. This book discusses each phase of a business process lifecycle model in the light of current research. A continuous case study provides interesting insights into the actual experiences with this lifecycle model and adds to the credibility of the presented contents. This also includes recommendations which are summarized in pragmatic checklists  for each stage of the project. This book is of relevance for business analysts, business process managers, consultants, and all practitioners dealing with the analysis and re-design of business processes. It is also a valuable resource for lecturers and students in the disciplines of Business, Information Systems and Engineering.


Service business business process design information information management information system management model modeling optimization organization process optimization project management strategy

Editors and affiliations

  • Jörg Becker
    • 1
  • Martin Kugeler
    • 2
  • Michael Rosemann
    • 3
  1. 1.Institut für WirtschaftsinformatikWestfälische Wilhelms-Universität MünsterMünsterGermany
  2. 2.MünsterGermany
  3. 3.School of Information SystemsQueensland University of TechnologyBrisbaneAustralia

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2003
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-642-07800-2
  • Online ISBN 978-3-540-24798-2
  • Buy this book on publisher's site