Managing Information Quality

Increasing the Value of Information in Knowledge-intensive Products and Processes

  • Martin J. Eppler

Table of contents

  1. Front Matter
    Pages I-XII
  2. Martin J. Eppler
    Pages 1-14
  3. Martin J. Eppler
    Pages 51-184
  4. Martin J. Eppler
    Pages 185-261
  5. Martin J. Eppler
    Pages 263-274
  6. Back Matter
    Pages 275-302

About this book


 What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). Based on existing information quality literature, the book proposes a conceptual framework to manage information quality for knowledge-based content. It presents four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable. 


Data Quality Information Product Information Quality Information Quality Management Information Value content management development knowledge management management strategy

Authors and affiliations

  • Martin J. Eppler
    • 1
  1. 1.University of LuganoLuganoSwitzerland

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2003
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-662-22126-6
  • Online ISBN 978-3-540-24782-1
  • Buy this book on publisher's site