Ask the Right Question

A Rational Approach to Design for All in Italy

  • Luigi Bandini Buti

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Background

    1. Front Matter
      Pages 1-1
    2. Luigi Bandini Buti
      Pages 3-9
    3. Luigi Bandini Buti
      Pages 11-23
    4. Luigi Bandini Buti
      Pages 25-48
    5. Luigi Bandini Buti
      Pages 49-54
  3. How It Functions

    1. Front Matter
      Pages 55-55
    2. Luigi Bandini Buti
      Pages 57-67
    3. Luigi Bandini Buti
      Pages 69-82
    4. Luigi Bandini Buti
      Pages 83-96
  4. A Practical Application

    1. Front Matter
      Pages 97-97
    2. Luigi Bandini Buti
      Pages 99-137
  5. Back Matter
    Pages 139-146

About this book


This book offers a clear, yet comprehensive guide to how to structure a design project, focusing in particular on the key questions designers, architects, policy makers and health professionals should consider when working towards inclusion through design. The book is based on a series of lessons held by the author and his colleague Avril Accolla, whose aim was to train technicians at all levels to be capable of catering for the needs of the elderly. It clearly draws the outline of their “Ask the Right Question” approach, whose purpose is to help convey the notions in question appropriately to people with such widely different backgrounds, curricula, interests and cultures. Using a minimalist approach, based mainly on the discussion of eye-catching real-life examples placed in logical order and a crystal clear, engaging style, this book is a must-have for designers, technicians, customers and health practitioners, as well as social scientists and policy makers who deal with inclusive design at different levels and anyone interested in topics related to technological evolution and social integration.


Kitchen for disabled Inclusive design Wheelchair accessible housing Accessible housing design Product differentiation vs industrial standardization User-driven innovation Improving quality of life Steps in the design process Creativity in design Inclusivity in design Diversity in design Usability of industrial products Features of good design User experience design Human factors in design Future of social integration Technology integration

Authors and affiliations

  • Luigi Bandini Buti
    • 1
  1. 1.Faculty of DesignPolytechnic University of MilanMilanItaly

Bibliographic information