© 2019

Diversity and Inclusion in Quality Patient Care

Your Story/Our Story – A Case-Based Compendium

  • Marcus L. Martin
  • Sheryl Heron
  • Lisa Moreno-Walton
  • Michelle Strickland

Table of contents

  1. Front Matter
    Pages i-xxvii
  2. Part I

    1. Front Matter
      Pages 1-1
    2. Marcus L. Martin, Sheryl Heron, Lisa Moreno-Walton, Michelle Strickland
      Pages 3-4
    3. Laura Castillo-Page, Norma Iris Poll-Hunter, David A. Acosta, Malika Fair
      Pages 5-13
    4. Jeffrey Druck, Marcia Perry, Sheryl Heron, Marcus L. Martin
      Pages 15-22
    5. Lisa Moreno-Walton
      Pages 37-43
    6. Jason M. Rotoli, Paolo Grenga, Trevor Halle, Rachel Nelson, Gloria Wink
      Pages 45-59
    7. Adrian D. Daul
      Pages 61-67
    8. Bernard L. Lopez
      Pages 69-74
  3. Part II

    1. Front Matter
      Pages 75-75
    2. Traci R. Trice
      Pages 77-83
    3. Mekbib Gemeda, Anthonia Ojo
      Pages 85-91
    4. Simiao Li, Michael Gisondi
      Pages 93-96
    5. Xi Damrell, Kevin Ferguson
      Pages 97-102
    6. Charlie Borowicz, John S. Rozel
      Pages 103-106
    7. Charlie Borowicz, John S. Rozel
      Pages 107-110
    8. Gabrielle Marzani, Esteban Cubillos-Torres
      Pages 111-117
    9. Cynthia Price, Tanya Belle
      Pages 119-124
    10. Heather Prendergast
      Pages 125-131

About this book


This new edition focuses on bias in health care and provides a variety of case examples related to the timely topics of unconscious bias and microaggressions encountered by patients, students, attending and resident physicians, nurses, staff, and advanced practice providers in various healthcare settings. The proliferation of literature on unconscious bias and microaggressions has raised public awareness around these concerns. This case compendium discusses strategies and addresses professional responses to bias in health care and extends beyond the individual patient and healthcare provider into the communities where biased assumptions and attitudes exist. Recognizing that ethnic minorities, the elderly, the poor, and persons with Medicaid coverage utilize the emergency department at higher rates than the general population, this compendium also builds upon the case studies from the first edition to cover a broader array of underserved minority groups.Diversity and Inclusion in Quality Patient Care: Your Story/Our Story – A Case-Based Compendium, 2nd Edition is an essential resource for attending and resident physicians, nurses, staff, advanced practice providers, and students in emergency medicine, primary care, and public health.


Cultural competence in health care Diversity in patient care Emergency services for minority populations Inclusion in patient care LGBT patients Low-income patients Microaggressions Patients from minority populations Patients with disabilities Public health and cultural competence Transcultural patient services Unconscious bias

Editors and affiliations

  • Marcus L. Martin
    • 1
  • Sheryl Heron
    • 2
  • Lisa Moreno-Walton
    • 3
  • Michelle Strickland
    • 4
  1. 1.Office for Diversity and Equity and Department of Emergency MedicineUniversity of VirginiaCharlottesvilleUSA
  2. 2.Department of Emergency MedicineEmory University School of MedicineAtlantaUSA
  3. 3.Department of MedicineLouisiana State UniversityNew OrleansUSA
  4. 4.Office for Diversity and EquityUniversity of VirginiaCharlottesvilleUSA

About the editors

Marcus L. Martin, MD

Vice President and Chief Officer for Diversity and Equity

Professor of Emergency Medicine

University of Virginia

Sheryl Heron, MD, MPH

Professor and Vice Chair of Administrative Affairs in the Department of Emergency Medicine

Assistant Dean for Medical Education and Student Affairs on the Grady Campus

Associate Director of Education and Training for the Center Injury Prevention and Research Center at Emory (IPRCE)

Emory University

Lisa Moreno-Walton, MD, MS, MSCR 

Professor of Clinical Emergency Medicine

Director of Research—Emergency Medicine

Director of Diversity—Emergency Medicine

Louisiana State University Health Services Center

Clinical Associate Professor of Surgery

Tulane University School of Medicine

Michelle Strickland, MPA

Research Assistant 

Office for Diversity and Equity 

University of Virginia

Bibliographic information

  • Book Title Diversity and Inclusion in Quality Patient Care
  • Book Subtitle Your Story/Our Story – A Case-Based Compendium
  • Editors Marcus L. Martin
    Sheryl Heron
    Lisa Moreno-Walton
    Michelle Strickland
  • DOI
  • Copyright Information Springer International Publishing AG, part of Springer Nature 2019
  • Publisher Name Springer, Cham
  • eBook Packages Medicine Medicine (R0)
  • Softcover ISBN 978-3-319-92761-9
  • eBook ISBN 978-3-319-92762-6
  • Edition Number 2
  • Number of Pages XXVII, 496
  • Number of Illustrations 4 b/w illustrations, 8 illustrations in colour
  • Topics Emergency Medicine
    Primary Care Medicine
    Public Health
  • Buy this book on publisher's site


“A powerful narrative of voices, Your Story/Our Story should help all peopledoctors, nurses, patients, and our communities-understand and reflect on the role bias plays in our lives. Whether we are patients or providers, a must read for us to understand and bring forth solutions to create a healthy environment.” (Kenny Leon, Tony Award winning director and producer – True Colors Theatre Company)

“This sentinel book, edited by experts in the field, not only examines the damaging impact of unconscious bias on patient care, but on the professional development and effectiveness of healthcare professionals and trainees. The chapters in this book are ideal training cases and discussions relevant for medical education seminars and simulations. They supply not only realistic scenarios, but credible solutions for managing knowledge gaps and establishing equity in healthcare. A must read for practitioners, educators and consumers alike.” (Richard Carmona, M.D., M.P.H., F.A.C.S.; 17th Surgeon General of the United States, Distinguished Professor University of Arizona)

“As medical care becomes a global concern, the role of unconscious bias, cultural competency, and attitudes of inclusion becomes imperative for discussion in healthcare practice and education. This book takes several steps in raising awareness and proposing solutions that can lead to a decrease in the disparities we now see around the world. Access to care is more than just being able to get to the place where care is given. It means getting to the person who has the ability to understand the problem and the motivation to leverage the resources to fix it. For healthcare providers who want to be that person, this book is a tool towards getting there.” (Lee Wallis)