Diversity and Inclusion in Quality Patient Care

Your Story/Our Story – A Case-Based Compendium

  • Marcus L. Martin
  • Sheryl Heron
  • Lisa Moreno-Walton
  • Michelle Strickland

Table of contents

  1. Front Matter
    Pages i-xxvii
  2. Part I

    1. Front Matter
      Pages 1-1
    2. Marcus L. Martin, Sheryl Heron, Lisa Moreno-Walton, Michelle Strickland
      Pages 3-4
    3. Laura Castillo-Page, Norma Iris Poll-Hunter, David A. Acosta, Malika Fair
      Pages 5-13
    4. Jeffrey Druck, Marcia Perry, Sheryl Heron, Marcus L. Martin
      Pages 15-22
    5. Lisa Moreno-Walton
      Pages 37-43
    6. Jason M. Rotoli, Paolo Grenga, Trevor Halle, Rachel Nelson, Gloria Wink
      Pages 45-59
    7. Adrian D. Daul
      Pages 61-67
    8. Bernard L. Lopez
      Pages 69-74
  3. Part II

    1. Front Matter
      Pages 75-75
    2. Traci R. Trice
      Pages 77-83
    3. Mekbib Gemeda, Anthonia Ojo
      Pages 85-91
    4. Simiao Li, Michael Gisondi
      Pages 93-96
    5. Xi Damrell, Kevin Ferguson
      Pages 97-102
    6. Charlie Borowicz, John S. Rozel
      Pages 103-106
    7. Charlie Borowicz, John S. Rozel
      Pages 107-110
    8. Gabrielle Marzani, Esteban Cubillos-Torres
      Pages 111-117
    9. Cynthia Price, Tanya Belle
      Pages 119-124
    10. Heather Prendergast
      Pages 125-131
    11. Edward Strickler, Marcus L. Martin
      Pages 133-139
    12. Xi Damrell, Kevin Ferguson
      Pages 141-146
    13. Camille Burnett, Loraine Bacchus
      Pages 147-153
    14. Bisan A. Salhi
      Pages 155-159
    15. Taryn R. Taylor
      Pages 161-164
    16. Jason M. Rotoli, Trevor Halle
      Pages 165-169
    17. Matthew S. Lucas
      Pages 171-179
    18. Gwendolyn Poles
      Pages 181-187
    19. Marcus L. Martin, DeVanté J. Cunningham, Leigh-Ann J. Webb, Emmanuel Agyemang-Dua
      Pages 189-192
    20. Denee Moore
      Pages 193-197
    21. Gwyneth Milbrath
      Pages 199-205
    22. Kevin Adams, Rebecca Adrian, Mildred Best, Jamie L. W. Kennedy, Swami Sarvaananda, Yoshiya Takahashi
      Pages 207-218
    23. Audrey Snyder, Julie Deters
      Pages 219-224
    24. Lisa Moreno-Walton
      Pages 225-229
    25. P. Preston Reynolds, Patricia Workman, Christian A. Chisholm
      Pages 231-237
    26. Sybil Zachariah
      Pages 239-242
  4. Part III

    1. Front Matter
      Pages 243-243
    2. Marianne Haughey, Erick A. Eiting, Sarah Jamison, Tiffany Murano
      Pages 245-259
    3. Mekbib Gemeda, Anthonia Ojo
      Pages 261-266
    4. Timothy Layng, Joel Moll
      Pages 267-272
    5. Shana Zucker
      Pages 273-277
    6. J. Bridgman Goines
      Pages 279-284
    7. Katherine Sullivan
      Pages 285-290
    8. Marcus L. Martin, Mekbib Gemeda, Lynne Holden, Caron Campbell
      Pages 291-296
  5. Part IV

    1. Front Matter
      Pages 297-297
    2. Vanessa Cousins, Erika Phindile Chowa
      Pages 299-303
    3. Aasim I. Padela, Munzareen Padela, Altaf Saadi
      Pages 305-314
    4. R. Lane Coffee Jr., Susan Sawning, Cherri D. Hobgood
      Pages 315-319
    5. Jeffrey Druck, Shanta Zimmer
      Pages 321-324
    6. Ava Pierce, Marquita Hicks
      Pages 325-329

About this book


This new edition focuses on bias in health care and provides a variety of case examples related to the timely topics of unconscious bias and microaggressions encountered by patients, students, attending and resident physicians, nurses, staff, and advanced practice providers in various healthcare settings. The proliferation of literature on unconscious bias and microaggressions has raised public awareness around these concerns. This case compendium discusses strategies and addresses professional responses to bias in health care and extends beyond the individual patient and healthcare provider into the communities where biased assumptions and attitudes exist. Recognizing that ethnic minorities, the elderly, the poor, and persons with Medicaid coverage utilize the emergency department at higher rates than the general population, this compendium also builds upon the case studies from the first edition to cover a broader array of underserved minority groups.Diversity and Inclusion in Quality Patient Care: Your Story/Our Story – A Case-Based Compendium, 2nd Edition is an essential resource for attending and resident physicians, nurses, staff, advanced practice providers, and students in emergency medicine, primary care, and public health.


Cultural competence in health care Diversity in patient care Emergency services for minority populations Inclusion in patient care LGBT patients Low-income patients Microaggressions Patients from minority populations Patients with disabilities Public health and cultural competence Transcultural patient services Unconscious bias

Editors and affiliations

  • Marcus L. Martin
    • 1
  • Sheryl Heron
    • 2
  • Lisa Moreno-Walton
    • 3
  • Michelle Strickland
    • 4
  1. 1.Office for Diversity and Equity and Department of Emergency MedicineUniversity of VirginiaCharlottesvilleUSA
  2. 2.Department of Emergency MedicineEmory University School of MedicineAtlantaUSA
  3. 3.Department of MedicineLouisiana State UniversityNew OrleansUSA
  4. 4.Office for Diversity and EquityUniversity of VirginiaCharlottesvilleUSA

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing AG, part of Springer Nature 2019
  • Publisher Name Springer, Cham
  • eBook Packages Medicine
  • Print ISBN 978-3-319-92761-9
  • Online ISBN 978-3-319-92762-6
  • Buy this book on publisher's site