Business Process Crowdsourcing

Concept, Ontology and Decision Support

  • Nguyen Hoang Thuan

Part of the Progress in IS book series (PROIS)

Table of contents

  1. Front Matter
    Pages i-xx
  2. Nguyen Hoang Thuan
    Pages 1-10
  3. Nguyen Hoang Thuan
    Pages 11-38
  4. Nguyen Hoang Thuan
    Pages 39-48
  5. Nguyen Hoang Thuan
    Pages 69-81
  6. Nguyen Hoang Thuan
    Pages 115-129
  7. Back Matter
    Pages 131-142

About this book


This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and agility. The book offers a process model to guide organisations towards the establishment of business process crowdsourcing (BPC), and empirically showcases and evaluates the model using two current major crowdsourcing projects. In order to consolidate the domain knowledge, the BPC model is turned into a heavyweight ontology capturing the concepts, hierarchical relationships and decision-making relationships necessary to establish crowdsourcing as a business process in an organisation. Lastly, based on the ontology it presents a decision tool that provides advice on making informed decisions about the performance of business process crowdsourcing activities.


design science ontology decision support system BPC case studies decision support tool

Authors and affiliations

  • Nguyen Hoang Thuan
    • 1
  1. 1.Faculty of Information TechnologyCan Tho University of TechnologyCan Tho CityVietnam

Bibliographic information