Ombudsmen and ADR

A Comparative Study of Informal Justice in Europe

  • Naomi Creutzfeldt

Part of the Palgrave Socio-Legal Studies book series (PSLS)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Naomi Creutzfeldt
    Pages 1-8
  3. Setting the Scene

    1. Front Matter
      Pages 9-9
    2. Naomi Creutzfeldt
      Pages 11-27
    3. Naomi Creutzfeldt
      Pages 29-52
  4. Empirical Discoveries

    1. Front Matter
      Pages 71-71
    2. Naomi Creutzfeldt
      Pages 95-115
  5. The Future of Informal Justice Systems

    1. Front Matter
      Pages 117-117
    2. Naomi Creutzfeldt
      Pages 119-138
    3. Naomi Creutzfeldt
      Pages 139-154
    4. Naomi Creutzfeldt
      Pages 155-159
  6. Back Matter
    Pages 161-192

About this book


How do ordinary people experience and make sense of the informal justice system?  Drawing on original data with British and German users of Ombudsmen— an important institution of informal justice, Naomi Creutzfeldt offers a nuanced comparative answer to this question. In so doing, she takes current debates on procedural justice and legal consciousness forward. This book explores consciousness around ‘alternatives’ to formal legality and asks how situated assumptions about law and fairness guide people's understandings of the informal justice system. Creutzfeldt shows that the everyday relationship that people have with the informal justice system is shaped by their experiences and expectations of the formal legal system and its agents. This book is an innovative theoretical and empirical statement about the future prospects for informal justice in Europe.


socio-legal administrative justice informal justice system legality alternative dispute resolution procedural justice legal consciousness germany france legal socialization European informal justice

Authors and affiliations

  • Naomi Creutzfeldt
    • 1
  1. 1.University of WestminsterLondonUnited Kingdom

Bibliographic information