Practices and Tools for Servitization

Managing Service Transition

  • Marko Kohtamäki
  • Tim Baines
  • Rodrigo Rabetino
  • Ali Z. Bigdeli

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Z. Bigdeli
    Pages 1-21
  3. Diagnosing Servitization

    1. Front Matter
      Pages 23-23
    2. Wim Coreynen, Paul Matthyssens, Heiko Gebauer
      Pages 25-39
    3. S. D. S. R. Maheepala, B. N. F. Warnakulasooriya, Y. K. Weerakoon Banda
      Pages 41-58
  4. Servitization Strategies and Business Models

    1. Front Matter
      Pages 59-59
    2. Tuomas Huikkola, Marko Kohtamäki
      Pages 61-81
    3. Saara A. Brax, Filippo Visintin
      Pages 83-95
    4. Federico Adrodegari, Nicola Saccani, Marco Perona, Asier Agirregomezkorta
      Pages 97-120
    5. Inmaculada Freije, Alberto de la Calle, Miguel Ángel Larrinaga
      Pages 121-140
    6. Shaun West, Diego Rohner, Dominik Kujawski, Mario Rapaccini
      Pages 141-167
  5. Implementing Servitization

  6. Solution Sales and Co-creation in Servitization

    1. Front Matter
      Pages 267-267
    2. Pekka Töytäri
      Pages 269-289
    3. Siri Jagstedt, Klas Hedvall, Magnus Persson
      Pages 291-308
    4. Per Carlborg, Daniel Kindström, Christian Kowalkowski
      Pages 309-321
  7. Service Ecosystems and Service Supply Chain

    1. Front Matter
      Pages 323-323
    2. Shaun West, Petra Müller-Csernetzky, Michael Huonder
      Pages 363-385
    3. Petri Helo, Javad Rouzafzoon, Angappa Gunasekaran
      Pages 387-403
    4. María Concepción Peñate-Valentín, Ángeles Pereira, María del Carmen Sánchez-Carreira
      Pages 405-424
  8. Back Matter
    Pages 425-429

About this book


This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.


manufacturing behaviour management practice turn servitization-as-practice product-service systems service science cocreation resource-based view services-dominant logic industrial organization strategy-as-practice digitalization

Editors and affiliations

  • Marko Kohtamäki
    • 1
  • Tim Baines
    • 2
  • Rodrigo Rabetino
    • 3
  • Ali Z. Bigdeli
    • 4
  1. 1.University of VaasaVaasaFinland
  2. 2.Aston Business SchoolAston UniversityBirminghamUnited Kingdom
  3. 3.University of VaasaVaasaFinland
  4. 4.Aston Business SchoolAston UniversityBirminghamUnited Kingdom

Bibliographic information

  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer International Publishing AG, part of Springer Nature 2018
  • Publisher Name Palgrave Macmillan, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-319-76516-7
  • Online ISBN 978-3-319-76517-4
  • Buy this book on publisher's site